Wacom Forum - Wacom Europe GmbH

Problem is because dell computers TB 3 port is not compatible with USB-C 3.1 Gen 1 data transmission . They only works with USB-C 3.1 Gen 2. ( Cintiq pro 16 is USB-C 3.1 Gen 1 data transmission ) Did you try this ? Wacom cintiq pro to Thunderbolt 3 cable to wacom link plus to Thunderbolt 3 cable to ...

Unbelievable !!! Wacom is going to release a new 24- and 32-inch Wacom Cintiq Pro They didn´t fix the problems with the 13 and 16 cintiq pro and they don´t answer to the customers and now they want to release two new models I bought a cintiq pro 16 and I couldn´t work with my dell xps . I asked to w...

Wacom1 , Could you please answer to other questions ?

Are there thunderbolt 3 problems using dell xps 9560 and cintiq pro 16 ?

Hi , did you try to update the bios ( Dell released a new bios update and they did some changes in the usb-c port )

I am interested to know if you are lucky with this solution

A greeting

Anyone knows if the problem is fixed with the last dell xps 9560 bios update ?

Anyone knows if the problem is fixed with the last dell xps 9560 bios update ?

I think that now dell and wacom know the problem .

I spoke with both but I couldn´t find any solution and I can tell you that I tried all the possibilities .

I have a dell xps 9560 too . Finally I sent back the cintiq to the store . I don´t know what is the problem . My cintiq was working two times around 20 minutes each time but there are someting wrong in the usb-c cintiq connector . When I moved the cable in the usb-c cintiq connector , the signal was...

If you want 4K you have to use the first usb-c port

Yes , I tried all wacom drivers that I found .

Now I will try with an external wifi card to see if that helps . If I find a solution I will write it here

Thanks again and a greeting