News 20.07.2020:
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Search found 19 matches
- Thu 28. Feb 2019, 14:44
- Forum: Pen Displays
- Topic: Wacom 16 pro and dell G5 5587
- Replies: 18
- Views: 8412
Re: Wacom 16 pro and dell G5 5587
Problem is because dell computers TB 3 port is not compatible with USB-C 3.1 Gen 1 data transmission . They only works with USB-C 3.1 Gen 2. ( Cintiq pro 16 is USB-C 3.1 Gen 1 data transmission ) Did you try this ? Wacom cintiq pro to Thunderbolt 3 cable to wacom link plus to Thunderbolt 3 cable to ...
- Fri 28. Jul 2017, 03:43
- Forum: Pen Displays
- Topic: New 24-and 32-inch Wacom Cintiq Pro . Don´t buy
- Replies: 4
- Views: 6257
New 24-and 32-inch Wacom Cintiq Pro . Don´t buy
Unbelievable !!! Wacom is going to release a new 24- and 32-inch Wacom Cintiq Pro They didn´t fix the problems with the 13 and 16 cintiq pro and they don´t answer to the customers and now they want to release two new models I bought a cintiq pro 16 and I couldn´t work with my dell xps . I asked to w...
- Wed 26. Jul 2017, 13:20
- Forum: Pen Displays
- Topic: Stylus still draws when hovering above Cintiq in Photoshop CC 2017
- Replies: 3
- Views: 6321
Re: Stylus still draws when hovering above Cintiq in Photoshop CC 2017
Wacom1 , Could you please answer to other questions ?
Are there thunderbolt 3 problems using dell xps 9560 and cintiq pro 16 ?
Are there thunderbolt 3 problems using dell xps 9560 and cintiq pro 16 ?
- Sat 22. Jul 2017, 22:50
- Forum: Pen Displays
- Topic: No Data cintiq pro 16 - Thunderbolt 3
- Replies: 22
- Views: 22084
Re: No Data cintiq pro 16 - Thunderbolt 3
Hi , did you try to update the bios ( Dell released a new bios update and they did some changes in the usb-c port )
I am interested to know if you are lucky with this solution
A greeting
I am interested to know if you are lucky with this solution
A greeting
- Mon 22. May 2017, 14:03
- Forum: Pen Displays
- Topic: Thunderbolt 3 to Cintiq Pro 13
- Replies: 7
- Views: 8494
Re: Thunderbolt 3 to Cintiq Pro 13
Anyone knows if the problem is fixed with the last dell xps 9560 bios update ?
- Mon 22. May 2017, 14:01
- Forum: Pen Displays
- Topic: No Data cintiq pro 16 - Thunderbolt 3
- Replies: 22
- Views: 22084
Re: No Data cintiq pro 16 - Thunderbolt 3
Anyone knows if the problem is fixed with the last dell xps 9560 bios update ?
- Sat 29. Apr 2017, 04:26
- Forum: Pen Displays
- Topic: Thunderbolt 3 to Cintiq Pro 13
- Replies: 7
- Views: 8494
Re: Thunderbolt 3 to Cintiq Pro 13
I think that now dell and wacom know the problem .
I spoke with both but I couldn´t find any solution and I can tell you that I tried all the possibilities .
I spoke with both but I couldn´t find any solution and I can tell you that I tried all the possibilities .
- Sat 29. Apr 2017, 04:22
- Forum: Pen Displays
- Topic: No Data cintiq pro 16 - Thunderbolt 3
- Replies: 22
- Views: 22084
Re: No Data cintiq pro 16 - Thunderbolt 3
I have a dell xps 9560 too . Finally I sent back the cintiq to the store . I don´t know what is the problem . My cintiq was working two times around 20 minutes each time but there are someting wrong in the usb-c cintiq connector . When I moved the cable in the usb-c cintiq connector , the signal was...
- Sat 29. Apr 2017, 04:10
- Forum: Pen Displays
- Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
- Replies: 10
- Views: 11490
Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
If you want 4K you have to use the first usb-c port
- Tue 18. Apr 2017, 22:22
- Forum: Pen Displays
- Topic: No Data cintiq pro 16 - Thunderbolt 3
- Replies: 22
- Views: 22084
Re: No Data cintiq pro 16 - Thunderbolt 3
Yes , I tried all wacom drivers that I found .
Now I will try with an external wifi card to see if that helps . If I find a solution I will write it here
Thanks again and a greeting
Now I will try with an external wifi card to see if that helps . If I find a solution I will write it here
Thanks again and a greeting