New user account
If you have trouble to create a new user account and do not receive a confirmation Email, please contact our customer support https://www.wacom.com/en-gb/support and we will manually approve your account.
Please send an Email in which you tell us that you agree our Wacom privacy policy. Thank you for your understanding.

Wacom Drivers
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 5 matches

by YairHerrera
Tue 18. Apr 2017, 21:47
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 8074

Re: No Data cintiq pro 16 - Thunderbolt 3

Have you tried also install older versions of the tablet driver?
For this I would first uninstall and delete all the folders from program files and etc. Restart and then try with one or two versions. If there are.
by YairHerrera
Tue 18. Apr 2017, 21:38
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 8074

Re: No Data cintiq pro 16 - Thunderbolt 3

Well, I guess the only thing to discard is to try it on a different pc with thunderbolt 3. Of course, they don't grow in every corner. But it's the only way to know for sure if it's the tablet. By the way I read that it's the TOP LEFT port that should be use to conect to the pc. Some couldn't get 4k...
by YairHerrera
Tue 18. Apr 2017, 21:07
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 8074

Re: No Data cintiq pro 16 - Thunderbolt 3

If you mention that the tablet works fine with the wacom link. Then it must be something with the usbc conection. Drivers or cable. I would try using a different usb c port in the wacom... And get a new cable. It should be a thundebolt 3 cable. Just to test. That's the cheapest option. And i mention...
by YairHerrera
Fri 14. Apr 2017, 17:21
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 8074

Re: No Data cintiq pro 16 - Thunderbolt 3

Also I found this online. Are your thunderbolt 3 drivers updated? I hope it helps

http://plugable.com/thunderbolt-3/support/

http://plugable.com/2016/06/30/investig ... n-laptops/
by YairHerrera
Fri 14. Apr 2017, 15:05
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 8074

Re: No Data cintiq pro 16 - Thunderbolt 3

Hey, I plan to get a new pc with thunderbolt 3 and a wcp16 in a couple of months, so I'm just reading in advance to see what problems I might encounter. So... I hope you don't mind me asking, but... are you conecting the display only to the xps with the thunderbolt 3? I ask this because as far as I ...

Go to advanced search