Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 5 matches

by Nilodia
Thu 15. Jun 2017, 06:21
Forum: Pen Displays
Topic: Wacom: Can you please address the Wavy Line Issue on the Cintiq Pro 16?
Replies: 4
Views: 5406

Re: Wacom: Can you please address the Wavy Line Issue on the Cintiq Pro 16?

Now it's been one month without a response (not to mention all the earlier posts about the same issue). I've seen many people in Wacom-related forums ask if they should buy a Cintiq Pro and getting the answer "I wouldn't recommend it as long as the wavy line issue persists" from Cintiq own...
by Nilodia
Thu 15. Jun 2017, 06:09
Forum: Pen Displays
Topic: Cintiq Pro 16 with USB-C, but still no 4K?
Replies: 3
Views: 2570

Re: Cintiq Pro 16 with USB-C, but still no 4K?

Sorry, I have no answer, but I want to ask you if the USB-C card was a Sunix UPD2018?
by Nilodia
Mon 15. May 2017, 22:32
Forum: Pen Displays
Topic: Cintiq pro 16 - touch works on wrong display
Replies: 7
Views: 9242

Re: Cintiq pro 16 - touch works on wrong display

I want to know the same thing as the original poster. Sometimes touch works on the Cintiq Pro 16, but most of the time it only affects my main (non-touch) monitor and messes up the windows I have open there, and I haven't figured out what makes it switch or how to keep touch working on the Cintiq. A...
by Nilodia
Tue 25. Apr 2017, 16:54
Forum: Pen Displays
Topic: Current Issues with the Cintiq 16 and MSP16 (Video)
Replies: 16
Views: 7152

Re: Current Issues with the Cintiq 16 and MSP16 (Video)

The problem with wavy lines was solved in the 6.3.21-8 driver. No, it wasn't, at least not for the Cintiq Pro 16. TheNoLifeKing started this thread with a video showing wavy lines, and writing: "In Mac and in Windows my Cintiq 16 had wobbly lines even with the most recent update." Here's...
by Nilodia
Sun 23. Apr 2017, 08:17
Forum: Pen Displays
Topic: Current Issues with the Cintiq 16 and MSP16 (Video)
Replies: 16
Views: 7152

Re: Current Issues with the Cintiq 16 and MSP16 (Video)

Thank you for your videos!

Can anyone from Wacom confirm that they are working on fixing the wavy line problem? I was planning to buy a Cintiq Pro 16 within two weeks, but I need to be able to draw straight lines slowly.

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