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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

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https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

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Search found 8 matches

by companion2capetown
Wed 6. Feb 2019, 17:00
Forum: Pen Displays
Topic: Light Bleed on Cintiq 27qhd
Replies: 4
Views: 2710

Re: Light Bleed on Cintiq 27qhd

I have the same issue. 24 Pro, brand new....

https://drive.google.com/file/d/1629h9m ... sp=sharing
by companion2capetown
Sat 25. Mar 2017, 11:57
Forum: Pen Displays
Topic: Express Key Remote - Sticky Keys, Double Press
Replies: 5
Views: 4192

Re: Express Key Remote - Sticky Keys, Double Press

Hi @Dinomightkaroar Thanks for reaching out. I sincerely hope that Wacom aren't ignoring our problems because they may not have any solutions? I find it bizarre that posts made after mine, by other people seem to be well responded to by @wacom1 , but I've noticed that most of the responses are eithe...
by companion2capetown
Thu 23. Mar 2017, 17:45
Forum: Pen Displays
Topic: Express Key Remote - Sticky Keys, Double Press
Replies: 5
Views: 4192

Re: Express Key Remote - Sticky Keys, Double Press

Anyone? Why does it seem that only some posts are answered and others are just left with no response?
Can an official Wacom representative or someone experienced who know a solution/s to this problem please respond?
by companion2capetown
Wed 8. Mar 2017, 13:44
Forum: Pen Displays
Topic: Express Key Remote - Sticky Keys, Double Press
Replies: 5
Views: 4192

Express Key Remote - Sticky Keys, Double Press

Hi there. I am having weird issues with my Express Key Remote listed below: - randomly double key presses, when I only press a button once. (Nightmare when using CTRL+Z to undo, because it undos two steps back instead of one) - Key press would get stuck (eg. CTRL+Z would result in the CTRL key being...
by companion2capetown
Mon 23. Jan 2017, 06:39
Forum: Pen Displays
Topic: Cintiq 13HD Touch Light Bleed
Replies: 0
Views: 1466

Cintiq 13HD Touch Light Bleed

Hi,

I have a brand new Cintiq 13HD Touch, and I notice this at the bottom of the display.

What can I do about it?

Link to a photo below.

https://www.dropbox.com/s/rgx3272hrl0be ... 4.jpg?dl=0

Thanks
by companion2capetown
Sun 18. Dec 2016, 12:54
Forum: Pen Computers
Topic: Companion 2 - Hybrid Mode Gone after Win10 clean install
Replies: 7
Views: 7522

Re: Companion 2 - Hybrid Mode Gone after Win10 clean install

Hi all. The solutions provided here are workarounds. As a professional, who spent close to R30 000 (ZAR) or approx 2200USD on this device (demo unit), workarounds, are unacceptable especially the "sleep mode" workaround. My concerns are as follows: - When booting the desktop with the Compa...
by companion2capetown
Thu 15. Dec 2016, 10:02
Forum: Pen Computers
Topic: Companion 2 - Hybrid Mode Gone after Win10 clean install
Replies: 7
Views: 7522

Re: Companion 2 - Hybrid Mode Gone after Win10 clean install

Hi there. Thank you for your response! Unfortunately the recovery partition was removed upon clean installation. Can you upload a factory image on dropbox or a fileshare service of your choice, so that I can restore the machine to factory defaults, thereby eliminating the possibility of a software i...
by companion2capetown
Wed 14. Dec 2016, 17:47
Forum: Pen Computers
Topic: Companion 2 - Hybrid Mode Gone after Win10 clean install
Replies: 7
Views: 7522

Companion 2 - Hybrid Mode Gone after Win10 clean install

Has anyone else experienced this issue? I'm having a very difficult time finding a solution to this problem. I found a "Companion 2 Hybrid Update Utility" on Wacoms website, which is supposed to restore the Hybrid Mode functionality, but after it installs, and the Companion shutsdown, I tu...

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