Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 9 matches

by yanhanlee
Tue 27. Jun 2017, 14:14
Forum: Pen Displays
Topic: Solution of Red-tint screen on Cintiq Pro 16
Replies: 2
Views: 276

Solution of Red-tint screen on Cintiq Pro 16

I just found a solution to solve the Red-tint screen on Cintiq Pro 16. If you have the red tint screen on your cintiq Pro 16 when connecting to Mac, you can do this every time when it occurs: - update the firmware first - when screen is reddish, open setting go to display - find "night shift&qu...
by yanhanlee
Tue 13. Jun 2017, 16:40
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

wacom1 wrote:Another information is that this problem can depend on the length of the cable. If you are using longer cables for displayport, that could have such an effect.

I bought the shortest mini display cable, less than 1 meter. Still not working.....
Won't trust Wacom anymore...
by yanhanlee
Mon 22. May 2017, 17:42
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Hi! Did the new driver fix something? nothing for me, and in the release notes there is nothing about that: http://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.22.html I'm wondering if we are the only 3 people in the world using the CP16 on a Mac, or if the others ju...
by yanhanlee
Thu 18. May 2017, 21:43
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Hi! Yes I had the exact same problem, I found the fix was to go to Wacom Display Settings and change the Colour setting: to Colour Space and then change the Colour Space to Wacom Color Manager 1 Hi, in this mode, I cannot control the brightness or contrast, and the colors, while much better than be...
by yanhanlee
Thu 18. May 2017, 21:39
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Hi! Yes I had the exact same problem, I found the fix was to go to Wacom Display Settings and change the Colour setting: to Colour Space and then change the Colour Space to Wacom Color Manager 1 Thanks for help! Let me try it when I got home. Hi, any luck with the fix?? I'm still unable to fix it, ...
by yanhanlee
Wed 3. May 2017, 13:53
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Leamonade wrote:Hi! Yes I had the exact same problem, I found the fix was to go to Wacom Display Settings and change the Colour setting: to Colour Space and then change the Colour Space to Wacom Color Manager 1


Thanks for help! Let me try it when I got home.
by yanhanlee
Fri 28. Apr 2017, 16:00
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

It might not be down to Wacom. After logging in have you tried opening the display settings and checking which colour profile is being used? Perhaps a different colour profile is being loaded for that user account one you have logged in. It also wouldn't hurt to get in touch with apple support abou...
by yanhanlee
Fri 28. Apr 2017, 13:24
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Did you have another monitor connected before ? Did you try 'PRAM reset' (shut down the Mac, press Cmd+Opt+P+R while starting again til you hear the startup tone, that resets the Macs graphic memeory) ? Thank you for you reply! My iMac and Macbook Pro only connected the cintiq 13HD before, but my M...
by yanhanlee
Thu 27. Apr 2017, 21:01
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

I was very excited to got my new Cintiq Pro 16, so I can switch from my 13HD to a larger and also portable tablet...however, it is not as good as I thought. I connected my Cintiq Pro 16 to my iMac, which is a most recent model with Mac OS Sierra 10.12.4 the screen is super reddish especially the whi...

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