Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 3 matches

by nrochen2
Fri 28. Apr 2017, 18:53
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 12915

Re: No Data cintiq pro 16 - Thunderbolt 3

Same problem, with a dell xps 15 9560.
by nrochen2
Fri 28. Apr 2017, 18:52
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 4855

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hi nrochen, are you using a Dell XPS 15 - 9560? I'm working with Dell and Wacom tech support to try and resolve the issue. Dell have confirmed all of my bios, and chipset drivers are up to date, and I've already tried the steps listed by Wacom as possible solutions with no change. yes, I am using a...
by nrochen2
Thu 27. Apr 2017, 23:10
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 4855

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hello -

I am having the exact same problem with the exact same hardware...

I have contacted Wacom and am waiting on a response. It seems it might be an issue with the laptop, possibly not the cintiq.

Go to advanced search