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December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 3 matches

by nrochen2
Fri 28. Apr 2017, 18:53
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 11674

Re: No Data cintiq pro 16 - Thunderbolt 3

Same problem, with a dell xps 15 9560.
by nrochen2
Fri 28. Apr 2017, 18:52
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 4134

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hi nrochen, are you using a Dell XPS 15 - 9560? I'm working with Dell and Wacom tech support to try and resolve the issue. Dell have confirmed all of my bios, and chipset drivers are up to date, and I've already tried the steps listed by Wacom as possible solutions with no change. yes, I am using a...
by nrochen2
Thu 27. Apr 2017, 23:10
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 10
Views: 4134

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hello -

I am having the exact same problem with the exact same hardware...

I have contacted Wacom and am waiting on a response. It seems it might be an issue with the laptop, possibly not the cintiq.

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