New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 3 matches

by nrochen2
Fri 28. Apr 2017, 18:53
Forum: Pen Displays
Topic: No Data cintiq pro 16 - Thunderbolt 3
Replies: 22
Views: 4266

Re: No Data cintiq pro 16 - Thunderbolt 3

Same problem, with a dell xps 15 9560.
by nrochen2
Fri 28. Apr 2017, 18:52
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 6
Views: 1299

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hi nrochen, are you using a Dell XPS 15 - 9560? I'm working with Dell and Wacom tech support to try and resolve the issue. Dell have confirmed all of my bios, and chipset drivers are up to date, and I've already tried the steps listed by Wacom as possible solutions with no change. yes, I am using a...
by nrochen2
Thu 27. Apr 2017, 23:10
Forum: Pen Displays
Topic: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag
Replies: 6
Views: 1299

Re: Cintiq Pro 16 - Pen & Touch not working, and keyboard lag

Hello -

I am having the exact same problem with the exact same hardware...

I have contacted Wacom and am waiting on a response. It seems it might be an issue with the laptop, possibly not the cintiq.

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