Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 20 matches

by cocouacocoua
Mon 11. Sep 2017, 07:29
Forum: Pen Displays
Topic: New 24-and 32-inch Wacom Cintiq Pro . Don´t buy
Replies: 4
Views: 432

Re: New 24-and 32-inch Wacom Cintiq Pro . Don´t buy

artist1976 wrote:the thing is, the annoying fan will be there waiting to drill your ears as is in the Cintiq Pro 16"


No no please! a Cintiq 24" 4K is what I've dreamed since 4K screens appeared!

BUT the fan's whistle of the CP16 is a P.I.T.A.
by cocouacocoua
Wed 28. Jun 2017, 11:19
Forum: Pen Displays
Topic: when a refresh of the 22/24 with better resolution?
Replies: 0
Views: 144

when a refresh of the 22/24 with better resolution?

The super big pixels of the Cintiqs 22 and 24 makes content looks horrible dented, cintiq 13HD ppi is far too small but something in between, as the modern screens do since years ago, would be awesome, Cintiqs are much closer to the eyes than the average monitor, but they keep one of the worst ppi i...
by cocouacocoua
Tue 27. Jun 2017, 15:45
Forum: Pen Displays
Topic: Solution of Red-tint screen on Cintiq Pro 16
Replies: 2
Views: 276

Re: Solution of Red-tint screen on Cintiq Pro 16

nice!

could anyone confirm this? I returned mine :/
by cocouacocoua
Tue 20. Jun 2017, 14:58
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

wacom1 wrote:We have a new report that the red tint after wakeup of the Mac is related to the night shift setting. Turning this off should help.


that's right, after night shift the tint was orange/dark orange I had to switch it off, but reddish problem, is another thing.
by cocouacocoua
Tue 13. Jun 2017, 20:29
Forum: Pen Displays
Topic: Cintiq Pro 16 in the wild?
Replies: 8
Views: 1931

Re: Cintiq Pro 16 in the wild?

I returned my cintq beacuse it was impossible to get decent color scheme, I was using sierra 10.1.4, latest wacom drivers (from a month ago) I keep hearing people having color problems. Did you try an actual screen calibrator like a Spyder? Hi, I couldn't , I wish but I didn't take the risk of buyi...
by cocouacocoua
Fri 9. Jun 2017, 16:59
Forum: Pen Displays
Topic: Cintiq Pro 16 in the wild?
Replies: 8
Views: 1931

Re: Cintiq Pro 16 in the wild?

Hey, Trev, is that you? I bought a 16 the other day but right now I can't recommend it at all. Haven't had a chance to come up with any ways to get around this. :( Hi!!! I returned my cintq beacuse it was impossible to get decent color scheme, I was using sierra 10.1.4, latest wacom drivers (from a...
by cocouacocoua
Tue 6. Jun 2017, 11:07
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Hi, I was using the included cables and still having the problem. it's time for Wacom get closer to the consumer's market color gamut, not talking about the top professional NEC PA302W, but just something near the consumer iMac?? iMac in 2014: 16 millions color https://macperformanceguide.com/iMac5K...
by cocouacocoua
Tue 23. May 2017, 19:03
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Hi, I would be surprised if the reddish screen problem is Siera reated, Can't understand why my others screens, one Dell 10 years old, a cintiq 13HD and my 1 8 and 4 years old TVs (which I connect often to the mac to watch movies) work just fine with Sierra, but the Cintiq 16 won't. I also noted in ...
by cocouacocoua
Wed 17. May 2017, 09:28
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 26
Views: 3833

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Did you have another monitor connected before ? Did you try 'PRAM reset' (shut down the Mac, press Cmd+Opt+P+R while starting again til you hear the startup tone, that resets the Macs graphic memeory) ? Hi, this is not that kind of problem, is related to your factory settings o drivers under OSX wh...
by cocouacocoua
Wed 17. May 2017, 09:13
Forum: Pen Displays
Topic: Cintiq Pro 16 color calibration and fan noise
Replies: 3
Views: 1104

Re: Cintiq Pro 16 color calibration and fan noise

Hi, what about the colors? In Windows was easy with the "temperature" option, but in OSX is a pain!!!! I could custom color to something just ok, but not optimal, some violets wont show as they should. Reds tent to be super bright... As in Windows is OK, then my cintiq is not defective, so...

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