Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 5 matches

by lizardb0y
Tue 1. Aug 2017, 10:00
Forum: Apps and Services
Topic: Sync problem with Bamboo Spark Inkspace app
Replies: 17
Views: 14734

Re: Sync problem with Bamboo Spark Inkspace app

The problem is still there, and I see iOS users having similar issues so it's not just Android. I still lose notes with frustrating regularity. I have had improvment by turning off "Background sync" in the Inkspace app and spending the 5-10 minutes typically needed for each sync, keeping m...
by lizardb0y
Tue 1. Aug 2017, 09:51
Forum: Smartpads
Topic: No reliable sync from Bamboo Folio with InkSpace iOS App
Replies: 4
Views: 3388

Re: No reliable sync from Bamboo Folio with InkSpace iOS App

Hey, Wacom, these are the same problems that I'm still having using my Bamboo Slate with Android. You blamed Android's Bluetooth LE implementation when I reported the problem. Is Apple at fault now too?
by lizardb0y
Wed 17. May 2017, 22:38
Forum: Apps and Services
Topic: Sync problem with Bamboo Spark Inkspace app
Replies: 17
Views: 14734

Re: Sync problem with Bamboo Spark Inkspace app

The reaction on the side of Spark is a fixed program in firmware, it should not be possible, that data disappears that has not been transmitted successfully to the Inkspace App. Thanks for the info. It's good to know that checks should be being performed to avoid data loss. If it were only me exper...
by lizardb0y
Wed 17. May 2017, 04:00
Forum: Apps and Services
Topic: Sync problem with Bamboo Spark Inkspace app
Replies: 17
Views: 14734

Re: Sync problem with Bamboo Spark Inkspace app

Thanks for your explanations. - As far as I understand a direct pairing of Bamboo Spark with Android devices is not possible, because there is no BT profile for such an input device - it doesn't operate as mouse, but is sending vector data and there is no system driver/handling for that. That is wh...
by lizardb0y
Tue 16. May 2017, 05:57
Forum: Apps and Services
Topic: Sync problem with Bamboo Spark Inkspace app
Replies: 17
Views: 14734

Re: Sync problem with Bamboo Spark Inkspace app

Android uses MAC address randomisation as specified in the Bluetooth LE standard when scanning for devices. This is implemented in order to maintain some privacy from third parties trying to track you using BLE or WiFi beacons from your device, and is perfectly normal. Thuis is why it's tied to the ...

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