Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 8 matches

by artist1976
Sun 10. Sep 2017, 18:40
Forum: Pen Displays
Topic: New 24-and 32-inch Wacom Cintiq Pro . Don´t buy
Replies: 4
Views: 3083

Re: New 24-and 32-inch Wacom Cintiq Pro . Don´t buy

Its too soon to tell. THis preview makes a good argument for going Cintiq instead of Dell. https://www.youtube.com/watch?v=YBjLTVsfak8 16" and 24" at 4K should be perfect screens to use with a Mac and the HiDpi retina options enabled, (sorry but Windows users can't understand completely w...
by artist1976
Sun 10. Sep 2017, 18:16
Forum: Pen Displays
Topic: Cintiq pro 16 - Mac issues - buggy - pen stops working, touch issues
Replies: 17
Views: 6430

Re: Cintiq pro 16 - Mac issues - buggy - pen stops working, touch issues

soon it's going to be a year after they released the Cintiq Pro 16, Wacom updates tablets in a 4-3 years cicle, so do we have to wait other 2-3 years to have a decent 4K Cintiq?

At least they could learn what did Apple not to put an strident fan inside the iPad Pro for the next update
by artist1976
Wed 31. May 2017, 17:04
Forum: Pen Displays
Topic: Cintiq Pro 16 NO SIGNAL
Replies: 6
Views: 5568

Re: Cintiq Pro 16 NO SIGNAL

Oh really? This problem is worrying more people than us, in fact, a lot of people... :/ And strange issues like the cable that some one recommended me to use because it worked correctly in his computer (with similar properties than my computer), doesn't work for me. I've bought a new graphic card a...
by artist1976
Wed 31. May 2017, 16:57
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 33
Views: 13549

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Seems that this is a problem of OSX thinking, a TV is connected and therefore using the wrong color space. Switching to RGB color space (f.e. with the display settings software) corrects that. We have also reports that this happens only with the direct USB-C connection, not with Wacom Link. It is u...
by artist1976
Fri 19. May 2017, 20:16
Forum: Pen Displays
Topic: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4
Replies: 33
Views: 13549

Re: Red-tint Screen on Cintiq Pro 16 with Mac OS 12.10.4

Hi! Did the new driver fix something? nothing for me, and in the release notes there is nothing about that: http://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.22.html I'm wondering if we are the only 3 people in the world using the CP16 on a Mac, or if the others jus...
by artist1976
Thu 18. May 2017, 13:54
Forum: Pen Displays
Topic: Cintiq Pro 16 interferences
Replies: 0
Views: 1308

Cintiq Pro 16 interferences

I'm having interferences on screen in the lower side of the CP16, like some lines in a darker tone moving quickly up to down, not very visible but enough to stress the eyes
I tried to capture a video but exporting to h264 wont show them.

can anyone confirm this is normal??

thanks
by artist1976
Wed 17. May 2017, 15:31
Forum: Pen Displays
Topic: Cintiq Pro 16 color calibration and fan noise
Replies: 3
Views: 2802

Re: Cintiq Pro 16 color calibration and fan noise

The colors are too bright, very bad accuracy, I've been playing with the settings for hours but can't reach a good color calibration. Anyway, it seems it has less gamut than the iMac, because you can see the difference in pictures with gradients, so a bit disappointment here. I'm on 4K 60Hz HiDPi mo...
by artist1976
Tue 16. May 2017, 12:37
Forum: Pen Displays
Topic: Cintiq Pro 16 color calibration and fan noise
Replies: 3
Views: 2802

Re: Cintiq Pro 16 color calibration and fan noise

Hello, I have this problem too, I hear a constant whistle, wondering if there is any chance to stop the fan, this is killing me. My studio is very quiet, can't work this way.

Thank you


Cintiq Pro 16
iMac 5K

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