Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 3 matches

by Sniffgriff
Fri 19. May 2017, 22:30
Forum: Pen Displays
Topic: Cintiq 21ux shutting itself off when USB is plugged in
Replies: 3
Views: 902

Re: Cintiq 21ux shutting itself off when USB is plugged in

I bought a new power adapter, and the monitor is still shutting off (no LED lights). It will stay shut off for about 10 minutes, and then turn back on. I have no idea other than maybe something internal in the monitor is forcing it to shut off. Overheating? Im running out of ideas.
by Sniffgriff
Wed 17. May 2017, 13:54
Forum: Pen Displays
Topic: Cintiq 21ux shutting itself off when USB is plugged in
Replies: 3
Views: 902

Re: Cintiq 21ux shutting itself off when USB is plugged in

hello! When it shuts off I mean the power LED turns off, no orange or blue, nor is there a "no input signal" message, because its been shut off. I also need to make a correction, the USB has nothing to do with the shutting off. I can leave the USB unplugged and the Cintiq will shut off. I ...
by Sniffgriff
Tue 16. May 2017, 22:52
Forum: Pen Displays
Topic: Cintiq 21ux shutting itself off when USB is plugged in
Replies: 3
Views: 902

Cintiq 21ux shutting itself off when USB is plugged in

Hi everyone. Im running Windows 10 64 bit. Im having some trouble with my Cintiq 21ux (DTK-2100) If I take my USB cable from the cintiq and plug it into my computer, the Cintiq will shut itself off after a couple minutes. What do you think could be the problem? I thought it was the power cable, or t...

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