Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 34 matches

by denniscalero
Tue 18. Feb 2020, 16:15
Forum: Pen Computers
Topic: on screen controls
Replies: 0
Views: 1018

on screen controls

hey guys, is there a way to bring up on screen controls without a physical button?
by denniscalero
Tue 18. Feb 2020, 15:53
Forum: Pen Computers
Topic: will we see a new MSP this year?
Replies: 2
Views: 809

Re: will we see a new MSP this year?

i have the previous model without the thunderbolt and im not going to pay another 3500$ for essentially the same computer with some slight upgrades.
by denniscalero
Tue 4. Feb 2020, 14:01
Forum: Pen Computers
Topic: will we see a new MSP this year?
Replies: 2
Views: 809

will we see a new MSP this year?

Does anyone know if Wacom is working on a new MSP?

I would love to see an i9 and 32gb of ram with a 1tb of ssd storage/

I have a first gen i7 and its getting stale. sadly with no thunderbolt, i cant use an external gpu to give it some more life

cheers!
by denniscalero
Sun 26. Jan 2020, 17:56
Forum: Pen Computers
Topic: MSP 16 plugged in not charging
Replies: 4
Views: 1713

Re: MSP 16 plugged in not charging

Thank you. I googled the same stuff months ago.

This time I decided to ride it out and see what happens.

It got down to about 40 then started charging. This is clearly a software issue. And it’s a dumb one.
by denniscalero
Thu 23. Jan 2020, 15:33
Forum: Pen Computers
Topic: MSP 16 plugged in not charging
Replies: 4
Views: 1713

Re: MSP 16 plugged in not charging

all they offered was to reinstal windows again.

iuhg, im just not going to buy these producst anymore.
by denniscalero
Mon 23. Dec 2019, 21:31
Forum: Pen Computers
Topic: MSP 16 plugged in not charging
Replies: 4
Views: 1713

MSP 16 plugged in not charging

I am really at my wits end with this. every 2-3 months,and always after a windows update, this goddam thing wont charge. Ive tried multiple plugs in multiple ports. Nothing works. I try reinstalling the battery driver. All the normal advice the only thing that works is to retinstall windows, which w...
by denniscalero
Fri 15. Feb 2019, 19:21
Forum: Pen Computers
Topic: plugged in not charging
Replies: 1
Views: 1008

plugged in not charging

Hey does anyone have any ideas

brand new i7 msp 16

updated windows yesterday

this morning plugged in, not charging. really frustrated.

ive tried a different plug, different outlet. ive rolled back the update
by denniscalero
Thu 20. Dec 2018, 15:01
Forum: Pen Computers
Topic: warranty question (screen popped out of the case!!!)
Replies: 1
Views: 1010

warranty question (screen popped out of the case!!!)

waiting for an answer from wacom but... i got m msp 16 i7 replaced because my previous one started getting yellow lines around the screen and eventually the SCREEN POPPED OUT OF THE CASING. I'm assuming the battery swelled or something (it actually popped out from the top left corner) did this happe...
by denniscalero
Thu 20. Dec 2018, 14:58
Forum: Pen Computers
Topic: wacom preferences keep disappearing
Replies: 1
Views: 684

wacom preferences keep disappearing

hey guys

new MSP 16, love it.

set up my preferences for the device regarding photoshop and other apps. save to cloud.

every time i start or restart, the preferences go back to default. i just download them from the cloud again, but still, what gives?
by denniscalero
Wed 22. Aug 2018, 12:33
Forum: Pen Computers
Topic: companion 1 battery not found/plugged in not charging
Replies: 2
Views: 1816

companion 1 battery not found/plugged in not charging

after not updating the device for a while, i fired it up, and updated to current windows, current wacom update it did not ask to update firmware now, sometimes it will say "battery not detected" OR "plugged in not charging" i cant find a way to manually update the bios. i tried u...

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