Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 28 matches

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by denniscalero
Fri 15. Feb 2019, 19:21
Forum: Pen Computers
Topic: plugged in not charging
Replies: 1
Views: 218

plugged in not charging

Hey does anyone have any ideas

brand new i7 msp 16

updated windows yesterday

this morning plugged in, not charging. really frustrated.

ive tried a different plug, different outlet. ive rolled back the update
by denniscalero
Thu 20. Dec 2018, 15:01
Forum: Pen Computers
Topic: warranty question (screen popped out of the case!!!)
Replies: 1
Views: 210

warranty question (screen popped out of the case!!!)

waiting for an answer from wacom but... i got m msp 16 i7 replaced because my previous one started getting yellow lines around the screen and eventually the SCREEN POPPED OUT OF THE CASING. I'm assuming the battery swelled or something (it actually popped out from the top left corner) did this happe...
by denniscalero
Thu 20. Dec 2018, 14:58
Forum: Pen Computers
Topic: wacom preferences keep disappearing
Replies: 1
Views: 155

wacom preferences keep disappearing

hey guys

new MSP 16, love it.

set up my preferences for the device regarding photoshop and other apps. save to cloud.

every time i start or restart, the preferences go back to default. i just download them from the cloud again, but still, what gives?
by denniscalero
Wed 22. Aug 2018, 12:33
Forum: Pen Computers
Topic: companion 1 battery not found/plugged in not charging
Replies: 2
Views: 551

companion 1 battery not found/plugged in not charging

after not updating the device for a while, i fired it up, and updated to current windows, current wacom update it did not ask to update firmware now, sometimes it will say "battery not detected" OR "plugged in not charging" i cant find a way to manually update the bios. i tried u...
by denniscalero
Mon 11. Jun 2018, 16:03
Forum: Pen Computers
Topic: PS doesnt detect ram MSP 16
Replies: 1
Views: 394

Re: PS doesnt detect ram MSP 16

i found this workaround:

https://helpx.adobe.com/photoshop/kb/in ... oshop.html


it seems to work? but what gives. anybody?
by denniscalero
Mon 11. Jun 2018, 15:58
Forum: Pen Computers
Topic: PS doesnt detect ram MSP 16
Replies: 1
Views: 394

PS doesnt detect ram MSP 16

Hey guys

Has anyone else noticed that (all updates current) in photoshop, only about 10gb of ram is being detected?
by denniscalero
Wed 11. Apr 2018, 10:40
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 3160

Re: Pen only drags canvas in PS (MSP)

i was able to fix the issue with that link above, again here: https://forums.adobe.com/thread/2134092 it's not a difficult fix. my question is, is this something likely to be fixed by someone? Microsoft, Wacom or Adobe? Who's "fault" is it? Im not looking to be angry, I'm just wondering wh...
by denniscalero
Wed 28. Mar 2018, 17:01
Forum: Pen Displays
Topic: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode
Replies: 11
Views: 4830

Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

touching base that this happening to me too
by denniscalero
Tue 16. Jan 2018, 19:27
Forum: Pen Displays
Topic: Cintiq pro 24" and 32"
Replies: 23
Views: 8520

Re: Cintiq pro 24" and 32"

I don't use touch because I've never found the transition between touch and pen to be that smooth.

I suggested once that touch be able to reduced to a certain area of the screen and the tech guy seemed actually enthusiastic about the idea but never heard anything about it
by denniscalero
Sun 14. Jan 2018, 19:00
Forum: Pen Computers
Topic: MSP 16 Photoshop cc 2018 scale issue solved
Replies: 0
Views: 849

MSP 16 Photoshop cc 2018 scale issue solved

Hey

quick:

photoshop 2018, opens, scale is 200% no matter what I set.

stumbled along a fix:

sign out, sign back in.

weird.

Also, PS 2018 often freezes on first "open file" window. Have to close in TM and reopen. never does it a second time

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