Wacom Forum - Wacom Europe GmbH

wacom5 wrote:Then the issue is just the pen. You'll need to have it replaced.

Replaced by Amazon? Wacom? Could you be more specific about this issue, thanks.

Does the issue also happen with the eraser end of the grip pen or with the original pen? If the issue is coming from the pen, then you need to replace it. Still not sure which tablet you have and which operating system you have. I would need more information. The eraser works fine on the broken pen...

Which tablet do you have and which pen did you buy? If your old pen works fine then the tablet and the driver are fine. The issue is only the new pen. I have the classic grip pen which I think is broken. It might have roll down from the table and fall on the floor. I bought it from Amazon for appro...

I have problems with my pen. Its behaves weird. It doesn't follow the movement properly. Sometimes lagging and losing connection. The pressure is not working either. My tablet is 5 years old and my pen recently bought. In Wacom preferences tools the pen icon is missing. https://imgur.com/a/19BUPCA S...

Hello Wacom, its been very quiet from your side. Can you please help me find authorised service place in Barcelona?

How can I find authorized Wacom support where I live?

I finally had chance to try it with other computers and this is what I found. When I'm connecting it to the USB port the wacom lights turns on and tablet is working just for a while. After some time its losing the connection and in order to make it work again you have to disconnect and connect the c...

I'm using Wacom with Macbook Pro OSX Sierra. The last week the Wacom Intuos 5 suddenly stoped to worked. I tried a lot of stuff I found on internet but still I cant make it work. I reset settings, installed old drivers, installed new drivers, restarted my computer dozen of times, disconnected, conne...