Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 3 matches

by Snoflo1999
Thu 10. Aug 2017, 23:13
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 37
Views: 25465

Re: Cintiq 27QHD - no display (black screen)

Hey Pakmanv, so sorry for your issues (like mine). My unit arrived today, back from the Wacom service center. The main PCB was replaced as well. I must commend Wacom for the fast repair time of only 2 days. Unfortunately, this episode cost me $700 in shipping to the US and back for the repair. I hop...
by Snoflo1999
Thu 13. Jul 2017, 01:01
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 37
Views: 25465

Re: Cintiq 27QHD - no display (black screen)

Sincere thanks for your response. I called in to technical support and they think it is a hardware issue. I am awaiting an RMA number and shipping address to the USA Wacom service center (after they verify my purchase invoice). Thanks for the help again.
by Snoflo1999
Wed 12. Jul 2017, 04:56
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 37
Views: 25465

Re: Cintiq 27QHD - no display (black screen)

I am rather distressed to report that my CIntiq 27QHD has died as well at just over 1 year old. I have contacted technical support but I have yet to receive a reply. The blue power light on the CIntiq lights up but the screen remains dark. The Cintiq touch buttons are also not lighting up. I have re...

Go to advanced search