Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 3 matches

by Snoflo1999
Thu 10. Aug 2017, 23:13
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 39
Views: 30089

Re: Cintiq 27QHD - no display (black screen)

Hey Pakmanv, so sorry for your issues (like mine). My unit arrived today, back from the Wacom service center. The main PCB was replaced as well. I must commend Wacom for the fast repair time of only 2 days. Unfortunately, this episode cost me $700 in shipping to the US and back for the repair. I hop...
by Snoflo1999
Thu 13. Jul 2017, 01:01
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 39
Views: 30089

Re: Cintiq 27QHD - no display (black screen)

Sincere thanks for your response. I called in to technical support and they think it is a hardware issue. I am awaiting an RMA number and shipping address to the USA Wacom service center (after they verify my purchase invoice). Thanks for the help again.
by Snoflo1999
Wed 12. Jul 2017, 04:56
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 39
Views: 30089

Re: Cintiq 27QHD - no display (black screen)

I am rather distressed to report that my CIntiq 27QHD has died as well at just over 1 year old. I have contacted technical support but I have yet to receive a reply. The blue power light on the CIntiq lights up but the screen remains dark. The Cintiq touch buttons are also not lighting up. I have re...

Go to advanced search