Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple Released 10.15.1 which solves some of these issues. Please update as soon as possible.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple Released 10.15.1 which solves some of these issues. Please update as soon as possible.
Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you wondering which software to choose, check the trial versions below:
Search found 3 matches
- Thu 10. Aug 2017, 23:13
- Forum: Pen Displays
- Topic: Cintiq 27QHD - no display (black screen)
- Replies: 39
- Views: 35779
Re: Cintiq 27QHD - no display (black screen)
Hey Pakmanv, so sorry for your issues (like mine). My unit arrived today, back from the Wacom service center. The main PCB was replaced as well. I must commend Wacom for the fast repair time of only 2 days. Unfortunately, this episode cost me $700 in shipping to the US and back for the repair. I hop...
- Thu 13. Jul 2017, 01:01
- Forum: Pen Displays
- Topic: Cintiq 27QHD - no display (black screen)
- Replies: 39
- Views: 35779
Re: Cintiq 27QHD - no display (black screen)
Sincere thanks for your response. I called in to technical support and they think it is a hardware issue. I am awaiting an RMA number and shipping address to the USA Wacom service center (after they verify my purchase invoice). Thanks for the help again.
- Wed 12. Jul 2017, 04:56
- Forum: Pen Displays
- Topic: Cintiq 27QHD - no display (black screen)
- Replies: 39
- Views: 35779
Re: Cintiq 27QHD - no display (black screen)
I am rather distressed to report that my CIntiq 27QHD has died as well at just over 1 year old. I have contacted technical support but I have yet to receive a reply. The blue power light on the CIntiq lights up but the screen remains dark. The Cintiq touch buttons are also not lighting up. I have re...