Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 2 matches

by nyathan
Sun 16. Jul 2017, 03:17
Forum: Pen Displays
Topic: Did I Really Ruin My Cintiq 13HD?
Replies: 1
Views: 809

Did I Really Ruin My Cintiq 13HD?

Hello! About two weeks ago I purchased a new Cintiq 13HD, and it has been working fine from then to yesterday. Today, I went to install the new pen update, and I guess I forgot one of the chords for plugging in my Cintiq because it immediately responded with PROGRAMMING FAILED in all red. I restarte...
by nyathan
Sat 15. Jul 2017, 21:59
Forum: Pen Displays
Topic: Cintiq Pro 13HD No Recognized by Laptop
Replies: 1
Views: 1088

Cintiq Pro 13HD No Recognized by Laptop

I recently got a 13HD Cintiq about 2 weeks ago and it has been working fine until today. I use a 2014 Macbook Pro. I think I was installing the pen update and it failed for no reason? Now my computer refuses to recognize the Cintiq being connected to my laptop and the buttons on the Cintiq won't eve...

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