Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 2 matches

by nyathan
Sun 16. Jul 2017, 03:17
Forum: Pen Displays
Topic: Did I Really Ruin My Cintiq 13HD?
Replies: 1
Views: 224

Did I Really Ruin My Cintiq 13HD?

Hello! About two weeks ago I purchased a new Cintiq 13HD, and it has been working fine from then to yesterday. Today, I went to install the new pen update, and I guess I forgot one of the chords for plugging in my Cintiq because it immediately responded with PROGRAMMING FAILED in all red. I restarte...
by nyathan
Sat 15. Jul 2017, 21:59
Forum: Pen Displays
Topic: Cintiq Pro 13HD No Recognized by Laptop
Replies: 0
Views: 109

Cintiq Pro 13HD No Recognized by Laptop

I recently got a 13HD Cintiq about 2 weeks ago and it has been working fine until today. I use a 2014 Macbook Pro. I think I was installing the pen update and it failed for no reason? Now my computer refuses to recognize the Cintiq being connected to my laptop and the buttons on the Cintiq won't eve...

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