Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 2 matches

by llz0717
Tue 1. Aug 2017, 15:51
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 8226

Re: mobilestudio 13: no device connected

My guess is that you rebooted the computer, correct? Which driver version do you use? Did you run a Firmware update before this happened? I recommend that you backup all your personal data as soon as possible. One possible troubleshooting step is to reset the device to factory defaults... In case y...
by llz0717
Tue 1. Aug 2017, 04:00
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 8226

mobilestudio 13: no device connected

Hello I am currently using mobilestudio 13. Today, wacom desktop center shows that there is no device connected. I go to the control panel--- wacom tablet properties. it says 'your device is not connected to your computer'. I uninstall and reinstall the driver, it doesn't help. So does anyone know w...

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