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Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 535 matches

by wacom5
Wed 24. Apr 2019, 09:04
Forum: Drivers
Topic: Mac - modifier key issues (Shift) being trigger on a LMB with the stylus
Replies: 1
Views: 2

Re: Mac - modifier key issues (Shift) being trigger on a LMB with the stylus

I am getting modifier key issues (Shift) being trigger on a LMB with the stylus after doing this. This is a recent thing. Following the process again doesn't work Sounds like a different issue. I assume you already installed the latest driver correct? Have you performed a clean install? https://www...
by wacom5
Wed 24. Apr 2019, 08:37
Forum: Pen Tablets
Topic: Intuos PRO and PSCC issue
Replies: 3
Views: 4

Re: Intuos PRO and PSCC issue

Then something might be triggering the Shift Key on it's own. Not sure if Hardware or Software. Do you have any ExpressKeys set to trigger the "Shift" modifier? Can you check in the Driver Diagnostics (Open driver settigns, click on "About" and then "Diagnose") check if...
by wacom5
Wed 24. Apr 2019, 08:07
Forum: Pen Displays
Topic: Cintiq 27 Display Toggle
Replies: 1
Views: 7

Re: Cintiq 27 Display Toggle

Hello. In the display Toggle Tab, you should have an option regarding the Active Area. You won't be able to make a selection like you do on Intuos, but you can select to "Use Inset Area". This will map a small area in the center of the Cintiq to allow you to navigate the second display eas...
by wacom5
Wed 24. Apr 2019, 08:05
Forum: Pen Displays
Topic: input frequency is not supported error message
Replies: 3
Views: 19

Re: input frequency is not supported error message

According to your Mac's specifications, the HDMI signal Output is a standard 60Hz which the Cintiq supports for sure. I suspect that the HDMI signal is the issue and most likely this comes from the graphics card that is not outputting the signal correctly. Have you tried the steps in the link I shar...
by wacom5
Wed 24. Apr 2019, 07:44
Forum: Pen Tablets
Topic: Intuos PRO and PSCC issue
Replies: 3
Views: 4

Re: Intuos PRO and PSCC issue

Hello and welcome.

The way you describe the issue seems like you are having issues with Windows Ink. Have you tried the steps here: https://forums.adobe.com/thread/2398372 ?
by wacom5
Tue 23. Apr 2019, 08:07
Forum: Drivers
Topic: Touch not working correctly after Driver 6.3.33-5 update for Mac
Replies: 4
Views: 433

Re: Touch not working correctly after Driver 6.3.33-5 update for Mac

Thanks this issue fixed it. The question is this a workaround or are you putting it in the next driver release. This issue seems to only affect a reduced number of users and as far as we can see, is because the permission certificate form the previous driver installation is not extended to the upda...
by wacom5
Tue 23. Apr 2019, 08:03
Forum: Pen Displays
Topic: Pshop brush size
Replies: 1
Views: 7

Re: Pshop brush size

Hi,
Seems that you are having issues with Windows Ink. Please make sure Windows is fully up to date and that you install the latest version of the Wacom driver. Then, please try the steps here: https://forums.adobe.com/thread/2398372
by wacom5
Tue 23. Apr 2019, 07:59
Forum: Pen Displays
Topic: input frequency is not supported error message
Replies: 3
Views: 19

Re: input frequency is not supported error message

Hello. I have not seen this message before. To clarify, is this message is coming from the Cintiq Pro 24 (same as "No Input Signal" when you power the device without any video cable attached)? Do you see the same error message when using USB-C or Mini DisplayPort? Have you checked the step...
by wacom5
Thu 18. Apr 2019, 09:12
Forum: Pen Displays
Topic: Use eraser on Cintiq Pro 16 to "Display Toggle" ?
Replies: 6
Views: 185

Re: Use eraser on Cintiq Pro 16 to "Display Toggle" ?

The problem with using the side buttons on the pen is that those are used for 3d navigation in Maya/zbrush. So it makes the whole tablet pretty much useless unless you buy the remote. Ideally, you'd have right and middle click on the pen side buttons, eraser as toggle, or a keyboard shortcut for to...
by wacom5
Wed 17. Apr 2019, 12:37
Forum: Drivers
Topic: Windows Ink workaround causes lag
Replies: 1
Views: 52

Re: Windows Ink workaround causes lag

I haven't seen this yet but I would start by updating the Graphics Card driver and checking the steps here:
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

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