Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 615 matches

by wacom5
Fri 14. Jun 2019, 12:34
Forum: Pen Displays
Topic: Cintiq 16 Pro, White Spots
Replies: 5
Views: 277

Re: Cintiq 16 Pro, White Spots

Sorry to read that. Please follow up with the support team - https://support.wacom.com
by wacom5
Fri 14. Jun 2019, 12:32
Forum: Pen Tablets
Topic: Intuos PRO and PSCC issue
Replies: 5
Views: 237

Re: Intuos PRO and PSCC issue

Hi,

Did you also use the solution to disable Windows Ink?

If you already tried all the solutions suggested previously, I would also suggest you to reset PS settings. https://helpx.adobe.com/photoshop/using/preferences.html
by wacom5
Fri 14. Jun 2019, 12:29
Forum: Pen Displays
Topic: Wacom Cintiq 16 - problem with color
Replies: 2
Views: 34

Re: Wacom Cintiq 16 - problem with color

Hello.
Please use the Wacom Display Settings and adjust the settings to your desire. This is no reason for RMA. Perhaps you can start by adjusting the color temperature but bear in mind that you will have a very hard time making 2 monitors match if they aren't calibrated with a colorimeter.
by wacom5
Fri 14. Jun 2019, 12:23
Forum: Pen Computers
Topic: MSP 16 battery swelling and followed issues
Replies: 4
Views: 146

Re: MSP 16 battery swelling and followed issues

We are very glad to read this. Happy to know that a solution was found.
by wacom5
Fri 14. Jun 2019, 06:56
Forum: Pen Tablets
Topic: CTH-670/S Pen not working on full monitor
Replies: 1
Views: 19

Re: CTH-670/S Pen not working on full monitor

From what you describe it seems that the pen sensor has some dead scan lines. This is a hardware issue and the device needs to be repaired.
You should contact support - https://support.wacom.com
by wacom5
Fri 14. Jun 2019, 06:54
Forum: Pen Displays
Topic: Cintiq pen button settings not working in Illustrator
Replies: 3
Views: 36

Re: Cintiq pen button settings not working in Illustrator

Interesting. This should have forced the driver to use the settings you set it to use. We need more information in that case. Could you please contact support - https://support.wacom.com I also noticed that under the app specific settings map the illustrator.wacomas file is still missing. I still ha...
by wacom5
Thu 13. Jun 2019, 12:43
Forum: Pen Tablets
Topic: Wacom Intuos Pro stopped working after Windows 10 update (1903)
Replies: 1
Views: 45

Re: Wacom Intuos Pro stopped working after Windows 10 update (1903)

Hello, Did you check this thread already? http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912 If this is not related to your issue, please open the Wacom Tablet Properties and let me know if you see any error message. If you do, please check this thread: http://forum.wacom.eu/viewtopic.php?f=4...
by wacom5
Thu 13. Jun 2019, 07:31
Forum: Pen Tablets
Topic: No wacom driver installation
Replies: 1
Views: 21

Re: No wacom driver installation

Hello.

That is not enough information to help you with the issue you reported. You need to contact our support directly - https://support.wacom.com
by wacom5
Thu 13. Jun 2019, 06:47
Forum: Drivers
Topic: Why is the cursor on Windows a white dot or crosshairs?
Replies: 7
Views: 257

Re: Why is the cursor on Windows a white dot or crosshairs?

The driver team has investigated these and other reports and opened a ticket with Microsoft. Please see - https://www.wacom.com/en-de/support?guideId=015-661
by wacom5
Wed 12. Jun 2019, 09:20
Forum: Pen Displays
Topic: Cintiq pen button settings not working in Illustrator
Replies: 3
Views: 36

Re: Cintiq pen button settings not working in Illustrator

Hi, Seems that the driver is not recognising your version of Illustrator and applying the settings you requested. Please go to C:\Program Files\Tablet\Wacom\App Specific Settings and delete " Illustrator.wacomas ". Once this is done, manually add Illustrator to the driver and set your pref...

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