Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 858 matches

by wacom5
Mon 20. Jan 2020, 08:42
Forum: Pen Displays
Topic: Cintiq 22HD and touch monitor problem
Replies: 1
Views: 20

Re: Cintiq 22HD and touch monitor problem

Sorry but I am not sure I understand the issue. Could you explain it again and let us know which operating system are you using?
by wacom5
Mon 20. Jan 2020, 08:40
Forum: Pen Computers
Topic: Cintiq Companion 2 not working.
Replies: 1
Views: 19

Re: Cintiq Companion 2 not working.

Hi, Sounds like the issue was not the power adapter at all. The graphics card was probably showing early signs of failure until now and it no longer works. Your device will need to be repaired. Sorry to say but there is no other way to fix that issue. Please contact our support - https://support.wac...
by wacom5
Mon 20. Jan 2020, 08:27
Forum: Pen Tablets
Topic: Cursor lag Intuos S over Bluetooth on Mac OS Catalina
Replies: 3
Views: 50

Re: Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Do you notice any improvement if you disconnect the mouse and the keyboard?
by wacom5
Mon 20. Jan 2020, 08:24
Forum: Pen Tablets
Topic: "Hiccup" when trying to draw a line
Replies: 1
Views: 25

Re: "Hiccup" when trying to draw a line

Hello,
There might be a problem with the pen sensor. You need to Contact Support for additional diagnosis and assistance.
https://support.wacom.com
by wacom5
Mon 20. Jan 2020, 08:22
Forum: Pen Tablets
Topic: Can't register One By Wacom
Replies: 1
Views: 11

Re: Can't register One By Wacom

Customer Support can help you with this. First, check your email spam folder just in case. If you don't see any answer from our team, please request an update.
by wacom5
Fri 17. Jan 2020, 08:42
Forum: Pen Tablets
Topic: Stuttering Wacom Pro Medium pen cursor
Replies: 1
Views: 59

Re: Stuttering Wacom Pro Medium pen cursor

Hi,

Which driver are you using? I can't really look at the issue without some additional data. We will need to collect logs and the SPX file from your computer. Could you please contact our support? https://support.wacom.com
by wacom5
Thu 16. Jan 2020, 08:39
Forum: Pen Tablets
Topic: Cursor lag Intuos S over Bluetooth on Mac OS Catalina
Replies: 3
Views: 50

Re: Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Hi. Welcome to the Wacom Forum.
Can you please check this and see if it helps: https://www.wacom.com/en-de/support?guideId=003-302
by wacom5
Thu 16. Jan 2020, 08:36
Forum: Drivers
Topic: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina
Replies: 15
Views: 409

Re: Mac - Pen strokes are Jagged/Input Lag After Updating to Catalina

Do you notice any performance spikes in the Activity monitor? We would need to collect some data to understand what could be causing the issue. I have tried reproducing this and I am not able to do so. Please open the Wacom Desktop Center > Support > Driver logging and turn it On. Work with the tabl...
by wacom5
Thu 16. Jan 2020, 08:27
Forum: Drivers
Topic: Photoshop 2020 Latency Issues
Replies: 1
Views: 24

Photoshop 2020 Latency Issues

Hi, I’ve got a problem with my Wacom cintiq pro 16, when I’m using Photoshop 2020 I observe the latency especially when I’m drawing, sometimes its even a few seconds, sometimes it works normally then it starts again. This occurs only when Im using photoshop, I’ve updated everything I could but it d...
by wacom5
Wed 15. Jan 2020, 09:54
Forum: Drivers
Topic: Mac - Tablet selects everything / won't deselect
Replies: 13
Views: 5245

Re: Mac - Tablet selects everything / won't deselect

The modifier key issues are absolutely still present with the most current version of the driver (6.3.38-3). The issue is not application-specific as it happens, in my experience, randomly across any app. Could you please make sure that the IOManager is enabled through System Preferences > Security...

Go to advanced search