Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 25 matches

by wacom5
Tue 18. Sep 2018, 08:43
Forum: Pen Tablets
Topic: About pressure and lpi
Replies: 3
Views: 26

Re: About pressure and lpi

You are correct. For the CTL4100 the only compatible pen is the LP1100K.
by wacom5
Tue 18. Sep 2018, 08:27
Forum: Pen Displays
Topic: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060
Replies: 4
Views: 25

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Normally your computer manages which graphics card to use for which task automatically in the background. You shouldn't have to do this.
Would need more details but it's probably better if you check this with an IT technician that can take a look at your computer directly.
by wacom5
Mon 17. Sep 2018, 14:38
Forum: Apps and Services
Topic: Inkspace app cannot hold any database of notes
Replies: 3
Views: 182

Re: Inkspace app cannot hold any database of notes

The files are not accessible outside of the App.
by wacom5
Mon 17. Sep 2018, 14:19
Forum: Pen Computers
Topic: RealSence Camera
Replies: 1
Views: 23

Re: RealSence Camera

Thank you for sharing this. Unfortunately, as you already know, it's out of our hands. I will forward your feedback regardless of that.
by wacom5
Mon 17. Sep 2018, 14:16
Forum: Pen Computers
Topic: is it safe to keep the MSP 13'' charging all the time?
Replies: 6
Views: 203

Re: is it safe to keep the MSP 13'' charging all the time?

Should be safe but I would still recommend unplugging the device and taking it outside from time to time.
by wacom5
Mon 17. Sep 2018, 14:13
Forum: Pen Computers
Topic: MSP 16 Running way too hot to do real work
Replies: 1
Views: 16

Re: MSP 16 Running way too hot to do real work

Either the sensor is reading the wrong temperature or there is some issue with the processor. Either way, I would check with the support team.
by wacom5
Mon 17. Sep 2018, 14:07
Forum: Pen Computers
Topic: "no device connected" MSP + wacom link + win7 PC
Replies: 2
Views: 29

Re: "no device connected" MSP + wacom link + win7 PC

Looks like the Windows Device Driver is not installing. You will need to disconnect the tablet and run all Windows updates. To run updates go to Start>All Programs>Windows Update>Install Updates. Once finished restart the computer. Connect the tablet to a different USB port than used before, directl...
by wacom5
Mon 17. Sep 2018, 13:59
Forum: Pen Displays
Topic: 27QHDT Color Calibration and Display Tech Type
Replies: 4
Views: 1024

Re: 27QHDT Color Calibration and Display Tech Type

For Cintiq 27QHD you should use White LED/GB-LED.
by wacom5
Mon 17. Sep 2018, 13:53
Forum: Pen Displays
Topic: Cintiq 13HD - Unknown USB Device
Replies: 2
Views: 39

Re: Cintiq 13HD - Unknown USB Device

Thank you for sharing your solution. I will pass it along to the team.
by wacom5
Mon 17. Sep 2018, 13:51
Forum: Pen Displays
Topic: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060
Replies: 4
Views: 25

Re: Wacom Cintiq 13Hd and Nvidia GeForce GTX 1060

Please doublecheck your cable connections and try different adapters if you are using any. If the Cintiq is working fine when you are using a direct HDMI connection then the hardware is fine. You might have an issue with your current computer configuration.

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