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Search found 1322 matches

by wacom5
Mon 1. Mar 2021, 14:31
Forum: Drivers
Topic: Wacom Intuos Software update crashing 6.3.42-1
Replies: 1
Views: 7

Re: Wacom Intuos Software update crashing 6.3.42-1

Hi David,
Please install the newer version manually:
https://www.wacom.com/support?guideId=002-235
This should solve the problem.
by wacom5
Mon 1. Mar 2021, 13:18
Forum: Pen Tablets
Topic: When I press my redo bind, it opens a random .txt document
Replies: 1
Views: 16

Re: When I press my redo bind, it opens a random .txt document

Hi, I'm not sure which keybinding opens a TXT file or which OS or application you are using but you better start there. If you are using the default Redo setting, you might need to set it manually.
by wacom5
Fri 26. Feb 2021, 11:30
Forum: Pen Tablets
Topic: AES pens are EXTREMELY INACCURATE when hovering. Any fix?
Replies: 3
Views: 157

Re: AES pens are EXTREMELY INACCURATE when hovering. Any fix?

The stylus is the same between devices so the "lag" is not from the stylus but the sensor. As to why the same pen behaves differently with the Surface Studio and Surface Pro I don't know. I don't know which AES versions are used with which sensor and how these sensors are integrated into t...
by wacom5
Fri 26. Feb 2021, 10:36
Forum: Pen Displays
Topic: How much electromagnetic radiation does Wacom EMR emit?
Replies: 4
Views: 2216

Re: How much electromagnetic radiation does Wacom EMR emit?

Did you check the FFC test? If you have evidence that your device is emitting higher that it should, please contact our support.
by wacom5
Thu 25. Feb 2021, 09:24
Forum: Pen Displays
Topic: How much electromagnetic radiation does Wacom EMR emit?
Replies: 4
Views: 2216

Re: How much electromagnetic radiation does Wacom EMR emit?

Our devices operate in the same frequency range as AM radio. AM radio waves have been around for ages and there has never been any evidence of wave sin this frequency range to be dangerous to health. All our devices have the required health certifications wich can be found here: https://www.wacom.co...
by wacom5
Wed 24. Feb 2021, 14:44
Forum: Pen Tablets
Topic: Accidental left-clck
Replies: 1
Views: 50

Re: Accidental left-clck

Hi,
Disabling the Pen's Side Switch is certainly the most viable option if that's really what is causing the issue.
by wacom5
Tue 23. Feb 2021, 09:14
Forum: Pen Displays
Topic: 27QHD Touch works with DisplayPort but not with HDMI
Replies: 2
Views: 87

Re: 27QHD Touch works with DisplayPort but not with HDMI

The Cintiq will change to whatever input is available. If you tried a different cable and input device then the issue has to be with the Cintiq. You can try using a DisplayPort to HDMI adapter to connect to your switch in the meantime. To permanently fix the issue you will need to check with our sup...
by wacom5
Tue 23. Feb 2021, 08:46
Forum: Pen Displays
Topic: Wacom Cintiq 27QHD Pen & Touch Display DTH-2700 - Screen Eror
Replies: 4
Views: 134

Re: Wacom Cintiq 27QHD Pen & Touch Display DTH-2700 - Screen Eror

Hi Erhan,
Try replacing either the DisplayPort of the HDMI cables in the back and see if that helps.
by wacom5
Thu 18. Feb 2021, 08:23
Forum: Drivers
Topic: cintiq 24hd driver problem
Replies: 2
Views: 90

Re: cintiq 24hd driver problem

Hi,
Which operating system are you using?
When the issue happens, can you open the Wacom Desktop Center, click on Support and launch the Driver check?

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