Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 1099 matches

by wacom5
Fri 10. Jul 2020, 08:48
Forum: Pen Displays
Topic: New Computer New Problem
Replies: 2
Views: 216

Re: New Computer New Problem

Hi,
What Cintiq device is this?
If I understand correctly, the device is not entering power saving mode even after the 5min passed?
by wacom5
Fri 10. Jul 2020, 08:34
Forum: Pen Tablets
Topic: Express View not Working/Showing
Replies: 7
Views: 794

Re: Express View not Working/Showing

Yes, it was a typo was on my side. Sorry about that. I confirm the PTH-460 does not have touch sensitive ExpressKeys. I use one most of the time as well. I agree that the manual is not very clear but we do state: https://i.imgur.com/6KOkXzA.png Please note that the product manuals are built with sec...
by wacom5
Fri 10. Jul 2020, 08:07
Forum: Drivers
Topic: Driver 6.3.40-2 bug - Express Keys stuck
Replies: 2
Views: 13

Re: Driver 6.3.40-2 bug - Express Keys stuck

Hi, Thanks for reporting this. For us to better understand the problem, please collect the Wacom driver logs that are built into the Wacom driver functionality. ⋅ Log on to the computer as an administrator. ⋅ Click on 'Support' on the left of the Wacom Desktop Center, and then cl...
by wacom5
Thu 9. Jul 2020, 07:14
Forum: Pen Displays
Topic: Pen will not work - Cintiq 13HD
Replies: 1
Views: 469

Re: Pen will not work - Cintiq 13HD

Hi, You need to make sure you follow the steps here: https://www.wacom.com/en-gb/support?guideId=015-916 Please note: The location of WacomTabletDriver.app and WacomTouchDriver.app has changed, and it is hidden! To find them, browse to the folder /Applications/Wacom Tablet/ Press "Command"...
by wacom5
Wed 8. Jul 2020, 14:08
Forum: Pen Tablets
Topic: Express View not Working/Showing
Replies: 7
Views: 794

Re: Express View not Working/Showing

I know what Express View and On-Screen controls are. That was just an example. You can see my other keys are disabled since I don't use them. From what I understand, you want it to work only when you touch the button without pressing right? This is a feature that only works for the and not press it ...
by wacom5
Tue 7. Jul 2020, 08:17
Forum: Pen Displays
Topic: Express key won't repeat on OS X Catalina
Replies: 1
Views: 510

Re: Express key won't repeat on OS X Catalina

The driver team is investigating this already. For the time being please, roll back to the previous driver version.
by wacom5
Mon 6. Jul 2020, 10:19
Forum: Pen Tablets
Topic: Express View not Working/Showing
Replies: 7
Views: 794

Re: Express View not Working/Showing

Hi,
I cannot replicate this. It works fine for me.
Image
Please make sure the "Show Express View" box is ticked and if the issue persists, please contact our support.
https://www.wacom.com/support/contact-support
by wacom5
Mon 6. Jul 2020, 08:51
Forum: Pen Tablets
Topic: Wacom ACK20001 nibs + CHT-480 tablet compatibility
Replies: 2
Views: 532

Re: Wacom ACK20001 nibs + CHT-480 tablet compatibility

Hi,
Yes, it is compatible. I will report this to the eStore team for clarity.
by wacom5
Mon 6. Jul 2020, 08:43
Forum: Drivers
Topic: [Windows] Stuck modifier key issue
Replies: 1
Views: 716

Re: [Windows] Stuck modifier key issue

Hi, The previous topic was related to a Mac issue. You are having this issue on Windows so I'm sure it is not the same. Can you please check with the support team directly to have a deeper diagnose of your issue? https://www.wacom.com/support/contact-support If this is a hardware issue then they nee...

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