Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
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Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 475 matches

by wacom5
Tue 19. Mar 2019, 09:47
Forum: Pen Displays
Topic: Cursor freezing and driver failing on Cintiq 22HD and intuos pro On Mac OS Mojave 10.14.3
Replies: 4
Views: 31

Re: Cursor freezing and driver failing on Cintiq 22HD and intuos pro On Mac OS Mojave 10.14.3

Sorry to read that. Let the team know which error message you are getting. It will help them a great deal.
by wacom5
Tue 19. Mar 2019, 09:45
Forum: Pen Computers
Topic: Wacom desktop center application error
Replies: 3
Views: 43

Re: Wacom desktop center application error

Glad to read that! Thanks for letting us know.
by wacom5
Mon 18. Mar 2019, 12:44
Forum: Pen Displays
Topic: Cursor freezing and driver failing on Cintiq 22HD and intuos pro On Mac OS Mojave 10.14.3
Replies: 4
Views: 31

Re: Cursor freezing and driver failing on Cintiq 22HD and intuos pro On Mac OS Mojave 10.14.3

Hello. Before anything else, make sure you complete these steps - Is there a compatible driver for Mac OS 10.14 Mojave? If after this is done, you still experience issues, please open the driver settings and check for an error message: ⋅  A Supported Tablet Was Not found On The System or &...
by wacom5
Mon 18. Mar 2019, 11:19
Forum: Smartpads
Topic: Orange led always on!
Replies: 1
Views: 33

Re: Orange led always on!

Hey. Solid orange means that the Bamboo Spark is charging. If you are not charging the device at the moment and the light is Solid Orange, then you may have a hardware issue.

In this case, please contact our support - https://support.wacom.com
by wacom5
Mon 18. Mar 2019, 11:14
Forum: Smartpads
Topic: Full compatibility with Windows
Replies: 19
Views: 4855

Re: Full compatibility with Windows

We can only make it work for Windows 10. I don't know the full details, but I know that enabling it for Windows 7, 8 or 8.1 is not possible. It also took us a while to get it to work with Windows 10 due a bug with BTLE that Microsoft has since corrected since Windows 10 Build 1803.
by wacom5
Mon 18. Mar 2019, 10:37
Forum: Pen Displays
Topic: new driver 6.3.33-3 killed touch input completely
Replies: 1
Views: 78

Re: new driver 6.3.33-3 killed touch input completely

Hey, I just installed the latest driver this morning and my Cintiq Pro 32's touch is working as expected. I'm quite sure the issue you are experiencing is not related with the latest driver. Either the installation was corrupt, or there is some problem within the OS preventing the touch component fr...
by wacom5
Mon 18. Mar 2019, 10:18
Forum: Pen Computers
Topic: New driver ruins Clip Studio pen performance
Replies: 28
Views: 2051

Re: New driver ruins Clip Studio pen performance

FVorange wrote:
Moonstalker wrote:Did the latest update to Clip Studio on the 28th of February fix this issue, or is work continuing on it?

I believe it's fixed. In Clip Studio's Preferences > Tablet > Input Frequency check "Prioritize Quality" and the strokes behave normally.

Good to know, thanks!
by wacom5
Mon 18. Mar 2019, 10:17
Forum: Pen Computers
Topic: Wacom desktop center application error
Replies: 3
Views: 43

Re: Wacom desktop center application error

Start by downloading and installing the latest driver - https://www.wacom.com/support/product-support/drivers If the issue persists, try the steps here: https://www.wacom.com/en-de/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet%2C-Pen-Dis...
by wacom5
Mon 18. Mar 2019, 10:14
Forum: Pen Computers
Topic: Lost touch after new driver update! Please Help!
Replies: 1
Views: 23

Re: Lost touch after new driver update! Please Help!

Hello, I just installed the latest in a MobileStudio Pro (DTH-W1620 - 512GB) like yours and I could not reproduce the issue. The touch is working fine as expected. The issue you experience is not related with the latest driver. Either the installation was corrupt, or there is some problem within the...
by wacom5
Fri 15. Mar 2019, 07:47
Forum: Pen Computers
Topic: Pan/Scroll Cursor stuck. Mouse not moving until release.
Replies: 28
Views: 4786

Re: Pan/Scroll Cursor stuck. Mouse not moving until release.

The driver team has released a new Windows driver yesterday where this issue is addressed. Please see:https://cdn.wacom.com/u/productsupport/drivers/win/professional/releasenotes/Windows_6.3.33.html

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