Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 175 matches

by wacom5
Mon 19. Nov 2018, 13:30
Forum: Apps and Services
Topic: What happened to my bundle software?
Replies: 1
Views: 26

Re: What happened to my bundle software?

For the Cintinq 22 and the Intuos Art you should definitely be able to access your previously registered software. For the Cintiq 27QHD and MobileStudio Pro there is no software included.

Please contact our support if you need the software from your previous registrations: https://support.wacom.com/
by wacom5
Mon 19. Nov 2018, 13:20
Forum: Pen Computers
Topic: On going msp 16 problems
Replies: 2
Views: 32

Re: On going msp 16 problems

The flicker is phenomenon that can be observed due to the EMR sensor for the pen. If you see this issue, please make a video and contact our support: https://support.wacom.com/ Battery life depends on many different factors so I'm not able to comment on that. If you are looking for some advice, I wo...
by wacom5
Mon 19. Nov 2018, 13:10
Forum: Pen Computers
Topic: Problem with BIOS companion
Replies: 2
Views: 12

Re: Problem with BIOS companion

This is not possible unfortunately. You will need to send the device for repair. Please contact our support: https://support.wacom.com/
by wacom5
Mon 19. Nov 2018, 13:08
Forum: Pen Tablets
Topic: Click Select using Pages on Mac
Replies: 21
Views: 4190

Re: Click Select using Pages on Mac

It is not intended that you would need to hold Shift. This is an issue that is being worked on.
by wacom5
Mon 19. Nov 2018, 12:56
Forum: Pen Displays
Topic: Cintiq 4K Pro 32 Fan noise?
Replies: 2
Views: 11

Re: Cintiq 4K Pro 32 Fan noise?

The Cintiq Pro 32 inch does have fans. The fans keep the device running at an ideal temperature. I have been using a Cintiq Pro 32 and I have not noticed any fan noise. We are working in a quiet office space. I am using the brightness setting at 92 to reduce eye strain but I'm sure I can bump it to ...
by wacom5
Mon 19. Nov 2018, 12:38
Forum: Pen Displays
Topic: Really Need an advice for cintiq pro 16 (Mac user)
Replies: 4
Views: 19

Re: Really Need an advice for cintiq pro 16 (Mac user)

It should work. I use a MacBook Pro 2012 for device testing and it works really well. You should have no problem reaching 4k @ 60 fps if your Mac is able to support it as well. PS CS6 is a bit outdated and no longer receiving updates from Adobe (as far as I know) but it should also work fine.
by wacom5
Fri 16. Nov 2018, 08:57
Forum: Pen Displays
Topic: Wacom Cintiq 13HD "No input signal" - HDMI compatibility issue
Replies: 2
Views: 44

Re: Wacom Cintiq 13HD "No input signal" - HDMI compatibility issue

The Cintiq 13 input is HDMI version 1.3 - https://en.wikipedia.org/wiki/HDMI#Version_1.3 We already know that the hardware is working fine. Please check the specs of the video card / mother board of your new computers. Make sure everything is fully udpated. I suspect this might be a simple configura...
by wacom5
Fri 16. Nov 2018, 08:27
Forum: Pen Tablets
Topic: Intuos Small and Lightroom Classic CC 8.0
Replies: 1
Views: 23

Re: Intuos Small and Lightroom Classic CC 8.0

This is a known issue to Adobe for a long time and no one seems to have a solution beside deactivating Windows Ink: https://forums.adobe.com/thread/1927390
by wacom5
Fri 16. Nov 2018, 08:17
Forum: Pen Computers
Topic: Mobile Studio Pro 2
Replies: 2
Views: 42

Re: Mobile Studio Pro 2

I have no information on future products. We will most likely continue using only USB-C as this is becoming the new industry standard. Even Apple is using only USB-C in their most recent devices (Macbook Pro for example). The 16" model is already large enough in my opinion. Anything bigger than...
by wacom5
Thu 15. Nov 2018, 15:54
Forum: Pen Tablets
Topic: Bamboo pen CTL 470
Replies: 3
Views: 39

Re: Bamboo pen CTL 470

The CTL-470 does not have touch input. Only Pen.

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