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Search found 1328 matches

by wacom5
Fri 12. Mar 2021, 14:00
Forum: Pen Computers
Topic: MSP Touch disfunction: UNDO
Replies: 1
Views: 971

Re: MSP Touch disfunction: UNDO

Hi, Seems like you triggering the undo function on Clip Studio Paint EX. Please see the complete list of gestures you can use here: https://www.clip-studio.com/site/gd_en/csp/userguide/csp_userguide/500_menu/500_menu_file_environment_win_touch.htm You can either disable it here, or disable Touch alt...
by wacom5
Mon 8. Mar 2021, 15:29
Forum: Stylus
Topic: Replacement Buttons for KP501E Grip Pen
Replies: 1
Views: 478

Re: Replacement Buttons for KP501E Grip Pen

I'm not sure if we still have it separately but you have a spare Side Switch on the accessory kit with product code: ACK40001
This is an old kit so stock might not be available in your area.
by wacom5
Mon 8. Mar 2021, 15:24
Forum: Drivers
Topic: Win10 - Cintiq pro 24, losing pen pressure, needs driver reset
Replies: 1
Views: 337

Re: Win10 - Cintiq pro 24, losing pen pressure, needs driver reset

Make sure the file is not called "PSUserConfig.txt" but only "PSUserConfig".
If the issue persists, please collect driver logs when it happens and contact the Customer Support team.
by wacom5
Mon 8. Mar 2021, 15:00
Forum: Drivers
Topic: brush bug in photoshop 22.1.1, shows large brush, but paints thin line
Replies: 1
Views: 368

Re: brush bug in photoshop 22.1.1, shows large brush, but paints thin line

Seems that it could be a PS issue with getting the setting stuck. You can still contact our support and provide a log file, the team can take a look.
by wacom5
Mon 8. Mar 2021, 14:54
Forum: Pen Displays
Topic: Wacom Cintiq 22 - (DTK2260K0A)
Replies: 1
Views: 387

Re: Wacom Cintiq 22 - (DTK2260K0A)

Hi,
There is an Anti-glare film that cannot be removed. You should not stick any other film to the display nor you should need to.
by wacom5
Mon 8. Mar 2021, 14:45
Forum: Pen Tablets
Topic: Wacom intel incompatibility with MacOS Sierra
Replies: 1
Views: 334

Re: Wacom intel incompatibility with MacOS Sierra

Hi Olga,
Can what is the tablet model number of the device you are using? Check in the back of the device.
by wacom5
Mon 1. Mar 2021, 14:31
Forum: Drivers
Topic: Wacom Intuos Software update crashing 6.3.42-1
Replies: 1
Views: 328

Re: Wacom Intuos Software update crashing 6.3.42-1

Hi David,
Please install the newer version manually:
https://www.wacom.com/support?guideId=002-235
This should solve the problem.
by wacom5
Mon 1. Mar 2021, 13:18
Forum: Pen Tablets
Topic: When I press my redo bind, it opens a random .txt document
Replies: 1
Views: 427

Re: When I press my redo bind, it opens a random .txt document

Hi, I'm not sure which keybinding opens a TXT file or which OS or application you are using but you better start there. If you are using the default Redo setting, you might need to set it manually.
by wacom5
Fri 26. Feb 2021, 11:30
Forum: Stylus
Topic: AES pens are EXTREMELY INACCURATE when hovering. Any fix?
Replies: 3
Views: 659

Re: AES pens are EXTREMELY INACCURATE when hovering. Any fix?

The stylus is the same between devices so the "lag" is not from the stylus but the sensor. As to why the same pen behaves differently with the Surface Studio and Surface Pro I don't know. I don't know which AES versions are used with which sensor and how these sensors are integrated into t...
by wacom5
Fri 26. Feb 2021, 10:36
Forum: Pen Displays
Topic: How much electromagnetic radiation does Wacom EMR emit?
Replies: 5
Views: 3729

Re: How much electromagnetic radiation does Wacom EMR emit?

Did you check the FFC test? If you have evidence that your device is emitting higher that it should, please contact our support.

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