Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 5 matches

by wacom5
Fri 15. Sep 2017, 08:56
Forum: Pen Displays
Topic: Cintiq 16 pro frequently loses connection with art pen
Replies: 8
Views: 196

Re: Cintiq 16 pro frequently loses connection with art pen

may I ask you if you could do the diagnose, described in the previous answer?
The troubleshooting will help us to solve your problem.
Wacom Support
by wacom5
Fri 15. Sep 2017, 08:53
Forum: Pen Displays
Topic: Cintiq 13HD: Installation Stops Programmes from Running
Replies: 2
Views: 28

Re: Cintiq 13HD: Installation Stops Programmes from Running

we are happy to hear that you managed to solve your issue.
We are aware of this issue and are hardly trying to solve this.
Thank you for your post,
Wacom Support
by wacom5
Wed 13. Sep 2017, 12:08
Forum: Pen Tablets
Topic: Intuos 3 Pen compatibility
Replies: 1
Views: 42

Re: Intuos 3 Pen compatibility

Hi Luciole,

I am sorry but the pen for the Intuos 3 is not compatible with the Intuos Pro.
KR Wacom Support
by wacom5
Thu 7. Sep 2017, 06:39
Forum: Apps and Services
Topic: Mosketch appli crash at launch
Replies: 6
Views: 123

Re: Mosketch appli crash at launch

Hi, here is a link to the Mosketch customer support:
by wacom5
Wed 6. Sep 2017, 13:33
Forum: Pen Tablets
Topic: My buttons arent working
Replies: 1
Views: 47

Re: My buttons arent working

Please open the Wacom tablet properties on your computer.
Navigate to the pen tab at the top. There you can change your button properties and which function is linked to each button.

If you recently have downloaded a new driver but did not restart your computer yet, please do it.

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