New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 5 matches

by wacom5
Fri 15. Sep 2017, 08:56
Forum: Pen Displays
Topic: Cintiq 16 pro frequently loses connection with art pen
Replies: 9
Views: 624

Re: Cintiq 16 pro frequently loses connection with art pen

Hi,
may I ask you if you could do the diagnose, described in the previous answer?
The troubleshooting will help us to solve your problem.
Wacom Support
by wacom5
Fri 15. Sep 2017, 08:53
Forum: Pen Displays
Topic: Cintiq 13HD: Installation Stops Programmes from Running
Replies: 2
Views: 108

Re: Cintiq 13HD: Installation Stops Programmes from Running

Hi,
we are happy to hear that you managed to solve your issue.
We are aware of this issue and are hardly trying to solve this.
Thank you for your post,
Wacom Support
by wacom5
Wed 13. Sep 2017, 12:08
Forum: Pen Tablets
Topic: Intuos 3 Pen compatibility
Replies: 1
Views: 161

Re: Intuos 3 Pen compatibility

Hi Luciole,

I am sorry but the pen for the Intuos 3 is not compatible with the Intuos Pro.
KR Wacom Support
by wacom5
Thu 7. Sep 2017, 06:39
Forum: Apps and Services
Topic: Mosketch appli crash at launch
Replies: 6
Views: 447

Re: Mosketch appli crash at launch

Hi, here is a link to the Mosketch customer support:
https://www.mokastudio.com/contact.html
by wacom5
Wed 6. Sep 2017, 13:33
Forum: Pen Tablets
Topic: My buttons arent working
Replies: 1
Views: 120

Re: My buttons arent working

Please open the Wacom tablet properties on your computer.
Navigate to the pen tab at the top. There you can change your button properties and which function is linked to each button.

If you recently have downloaded a new driver but did not restart your computer yet, please do it.

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