Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Search found 1464 matches

by wacom5
Mon 11. Oct 2021, 07:23
Forum: Pen Tablets
Topic: Cross/plus in corner of screen
Replies: 1
Views: 97

Re: Cross/plus in corner of screen

Hello, Whatever those overlays are, they are not related with any Wacom software. You need to find out which software is responsible for this and disable any associated shortcuts. Bear in mind that you disabled the ExpressKeys on the Intuos but if you only did this for a certain app, or if the respo...
by wacom5
Mon 11. Oct 2021, 07:03
Forum: Pen Displays
Topic: Wacom cintiq 13hd making buzzing noise near connection
Replies: 1
Views: 120

Re: Wacom cintiq 13hd making buzzing noise near connection

That hum comes from something vibrating on the inside at a regular frequency. The causes can be different. See here: https://en.wikipedia.org/wiki/Electromagnetically_induced_acoustic_noise To be sure it will continue working properly, the device should be checked and repaired. Please check with our...
by wacom5
Fri 8. Oct 2021, 06:40
Forum: Drivers
Topic: ExpressKey Remote questions
Replies: 1
Views: 109

Re: ExpressKey Remote questions

The Express remote sometimes doesn't respond at all. Possibly a bluetooth problem? The Remote connects wirelessly using the USB dongle that it comes with. If you have a Cintiq Pro 24 or 32, the USB dongle comes connected to a USB slot in the back of the Cintiq Pro. See the manual here: http://101.w...
by wacom5
Thu 7. Oct 2021, 07:17
Forum: Pen Tablets
Topic: Looking for drivers for Graphire & Bamboo tablets -- Conflicts?
Replies: 1
Views: 151

Re: Looking for drivers for Graphire & Bamboo tablets -- Conflicts?

Both drivers are available here: https://www.wacom.com/support/product-support/drivers They have different architectures so you will probably be able to install both without issues. That doesn't mean there won't be issues though. Remember these are very old and were not made for Windows 10. We won't...
by wacom5
Thu 7. Oct 2021, 07:06
Forum: Pen Displays
Topic: Pen disappeared
Replies: 1
Views: 134

Re: Pen disappeared

Check your USB connection and if that doesn't solve the issue, the Pen Sensor is probably defective.
by wacom5
Thu 7. Oct 2021, 07:02
Forum: Pen Computers
Topic: Updated Wacom Pro Engine
Replies: 4
Views: 3763

Re: Updated Wacom Pro Engine

Will some new pro engine be commercialised soon? I wouldn't know. Product announcements are always done in our main page: https://www.wacom.com/ Otherwise, is there a way to upgrade CPU, GPU and motherboard of existing pro engine? None that I am aware. This would anyway void the warranty (just to b...
by wacom5
Fri 1. Oct 2021, 13:43
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 19
Views: 19661

Re: Battery on ExpressKeys Remote

Hello,

Thanks for sharing these details.
As mentioned in my previous answer, we will need to collect logs files to understand what is happening. We cannot do this through the Forum so please get in touch with our support team.
That would really help us a lot.
by wacom5
Thu 30. Sep 2021, 07:41
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 47
Views: 85665

Re: Cintiq 27QHD - no display (black screen)

You'll need to ask support about this.
by wacom5
Thu 30. Sep 2021, 06:16
Forum: Pen Displays
Topic: How to setup Cintiq as a 2nd monitor
Replies: 1
Views: 121

Re: How to setup Cintiq as a 2nd monitor

Hello, First, it would be goo to know with which operating system you are working. Then, unplug the second monitor (leave only the Cintiq connected to your computer) and run through the calibration steps. Once this is done, connect the second display, and set up your displays as "extended"...
by wacom5
Mon 20. Sep 2021, 09:22
Forum: Apps and Services
Topic: Cannot launch Wacom Inkscape on MacOs Sierra
Replies: 1
Views: 499

Re: Cannot launch Wacom Inkscape on MacOs Sierra

Hi, I cannot reproduce this issue When downloading the App from here: https://www.wacom.com/en-de/getting-started/inkspace Make sure you only use Wacom official links. On another note you probably need to use a more recent operating system. Apple dropped support for Sierra December 31, 2019.

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