Wacom Forum - Wacom Europe GmbH

This could be a problem with PS. Do you know if something changed before the issue started to happen? Did you try resetting Wacom Driver preferences and / or PS preferences? Does the rotation not work with other applications as well?

Can you check with HP what is the pen technology used? Are you using a Wacom Stylus like the Bamboo Ink or an HP stylus?
This is definitely a software issue. If no Wacom driver is being used, then I don't know how we can help.

Hi,
Does this happen with a specific ExpressKey or all ExpressKeys? All PS shortcuts or only specific one(s)?
Do other app behave in the same way or only PS?

On second thought - I doubt this is interference. Not sure if I explain this in the best way but the driver backs up the settings to your specific device. If you plug 2 devices of the same model, each will have their own settings. What is probably happening is that the driver is not able to recognis...

This was fixed after driver 6.3.33-5 - https://cdn.wacom.com/u/productsupport/ ... .3.33.html

Thanks. The issue on Mac is different. Windows does not have such requirements. Did you check if there are any Firmware updates available from the Wacom Desktop Center? Are you able to use the device in Desktop Mode - you will need the Wacom Link or the Wacom Link Plus depending on your MSP generati...

Hi, the last driver supporting the Intuos 3 was released before the Cintiq Pro 24 was created. There is no driver that will support both devices.

Does the freeze also occur if you unplug/disconnect the tablet.

Hi, I hope it's not too late but the issue seems to be related with your Operating System. You can try adding the Wacom Driver to the login items (to give the driver priority over other software). I would check your activity load and see if there are any background tasks running from apps that you d...

Yes. Be careful if you use multiple extended displays however. This can become tricky with the orientation and the mapping.