Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 10 matches

by gillou19
Thu 11. Jan 2018, 10:28
Forum: Pen Displays
Topic: Noise Cintiq 16 pro
Replies: 2
Views: 966

Re: Noise Cintiq 16 pro

There is no way to disable the noise yet, but hopefully they will do a firmware update that allow to remove it if we go down to 2k.

I also rather prefer to have a 2k display without noise that a 4k with fan noise ...
by gillou19
Mon 8. Jan 2018, 15:39
Forum: Stylus
Topic: Wacom Bamboo Smart version for Samsung
Replies: 1
Views: 1142

Re: Wacom Bamboo Smart version for Samsung

I'm also curious to know what's the meaning ? ( I was looking to buy one) Maybe you are going to release a new version ?
by gillou19
Fri 5. Jan 2018, 11:10
Forum: Pen Displays
Topic: cintiq pro and android phone
Replies: 0
Views: 655

cintiq pro and android phone

Hi,

I would like to know if the cintiq pro 16 works with an android phone that has an usb c port ?
It could be a nice portable solution.

Thanks.
by gillou19
Sun 19. Nov 2017, 13:56
Forum: Pen Displays
Topic: Input lag after windows 10 - 1709 update
Replies: 5
Views: 1624

Re: Input lag after windows 10 - 1709 update

sorry for the multiple posts... Seems that there is no solution : https://helpx.adobe.com/photoshop/kb/tablet-support-faq-photoshop.html According to Adobe, since cc2014. They used windows ink. Maybe we can hope for a driver fix ? How wacom can advice to turn off windows ink if it's not working with...
by gillou19
Sun 19. Nov 2017, 13:49
Forum: Pen Displays
Topic: Input lag after windows 10 - 1709 update
Replies: 5
Views: 1624

Re: Input lag after windows 10 - 1709 update

After some tests, zbrush is working with the pressure.

Seems a problem with photoshop. I don't know why but under the brushes setting Shape dynamics etc is no longer making any effect : https://ibb.co/jGuBnm. If I check again 'use windows ink' the shape goes back to normal.
by gillou19
Sun 19. Nov 2017, 12:59
Forum: Pen Displays
Topic: Input lag after windows 10 - 1709 update
Replies: 5
Views: 1624

Re: Input lag after windows 10 - 1709 update

Hi,

I have the exact same problem. But if I uncheck 'use Windows ink' in the wacom properties i have no pressure at all.

Any solutions ?

Thanks.
by gillou19
Fri 29. Sep 2017, 11:28
Forum: Pen Displays
Topic: Sunix UPD2018 experience (4K Capable USB-C PCI-E card)
Replies: 4
Views: 6363

Re: Sunix UPD2018 experience (4K Capable USB-C PCI-E card)

Hi,

I bought the sunix but i'm still stuck to 2560.
I have win10 with a gtx680 ( supposed to support up to 4096 ) on the DP.
I used the usb c provided by wacom, should I buy the thunderbolt ??

I don't know what to do next .


Thanks.
by gillou19
Thu 14. Sep 2017, 15:57
Forum: Pen Displays
Topic: photoshop lag
Replies: 0
Views: 682

photoshop lag

I have a cintiq since few days now and what I don't understand is why it's so frustrating to work with photoshop... All the touch gestures are a pain to use. ( sometime it doesn't work, or it's super slow ) I read somewhere that photoshop use their own TouchAPI to control gesture ( with hotkeys if i...
by gillou19
Thu 14. Sep 2017, 15:42
Forum: Pen Displays
Topic: Cintiq pro 16 offset
Replies: 3
Views: 1499

Re: Cintiq pro 16 offset

Thanks for you answers !
It seems that the problem has gone for now. I didn't do anything... It's kind of weird ...
Hope it won't come back ...
by gillou19
Thu 31. Aug 2017, 21:23
Forum: Pen Displays
Topic: Cintiq pro 16 offset
Replies: 3
Views: 1499

Cintiq pro 16 offset

Hi, I just get my cintiq pro 16 but I have a really annoying problem. Sometime when power on my cintiq the working area of the pen extend to my external monitor ( that mean I have an offset on my cintiq and only a small portion avaible, the cursor goes on the second monitor depending of the area ) W...

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