Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 11 matches

by WMSPman
Tue 13. Mar 2018, 16:39
Forum: Pen Computers
Topic: MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update
Replies: 4
Views: 1288

Re: MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update

Inspired by this post viewtopic.php?f=4&t=1516

I finally reset my MSP to default, and during the restart Windows found v1709 and updated to it successfully.

The only downside is I will have to spend hours reloading all the apps and configuring everything. Thank you Wacom.
by WMSPman
Tue 13. Mar 2018, 07:32
Forum: Pen Computers
Topic: NEW TABLET INITIAL SETUP: Windows 10 Update Stuck at 99%
Replies: 4
Views: 899

Re: NEW TABLET INITIAL SETUP: Windows 10 Update Stuck at 99%

Hi, I think your "BRAND NEW" MSP16 is trying to update to v1709 during the initial setup and just can't get past it. My working MSP16 has a spinning wheel for hours and hours too after upgrading to v1709 so I had to restore to v1607 to have it work again. check http://forum.wacom.eu/viewto...
by WMSPman
Tue 13. Mar 2018, 07:25
Forum: Pen Computers
Topic: MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update
Replies: 4
Views: 1288

Re: MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update

The problem is, after "restoring to a previous version of windows", Windows still keeps trying to upgrade to the latest v1709 version constantly after a while, so it would get into the spinning wheel and never boots in successfully after update. This loop is driving me crazy but apparently...
by WMSPman
Mon 5. Feb 2018, 17:40
Forum: Pen Computers
Topic: MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update
Replies: 4
Views: 1288

Re: MSP 16" stuck in spinning wheel on startup after windows update

After more investigation, the current version of my Windows 10 is 1607. According to Microsoft, "WIndows 10 version 1607 is not yet at end of service. However, it must be updated to latest versions of Windows 10 to ensure protection from security threats." This is going to be a real proble...
by WMSPman
Mon 5. Feb 2018, 17:34
Forum: Pen Computers
Topic: MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update
Replies: 4
Views: 1288

MSP 16" Windows 10 v1607 spinning wheel on startup after automatic update

My last automatic Windows update was about a month ago, things were fine until Windows 10 attempted an auto-update today to v1709 which resulted in constant spinning wheel after reboot. I waited for hours but it just kept spinning (not frozen). What is wrong with Windows 10 update not being able to ...
by WMSPman
Mon 5. Feb 2018, 17:30
Forum: Pen Computers
Topic: Why Mobile Studio Pro Removed From Wacom site
Replies: 3
Views: 1245

Re: Why Mobile Studio Pro Removed From Wacom site

oh oh, hopefully this is not sign of trouble for this line. What is going to happen to existing owners?
by WMSPman
Fri 1. Sep 2017, 07:04
Forum: Pen Computers
Topic: Upgrade SSD of MSP 16”
Replies: 3
Views: 3258

Re: Upgrade SSD of MSP 16”

Very sad that a larger capacity is not available. I would gladly upgrade to bigger SSD if Wacom offered the option. Rest assured that as soon as warranty is over I’m opening this sucker up. As a System integrator for 15+ years I am pretty sure I will be able dig the stock SSD out unless it’s soldere...
by WMSPman
Thu 17. Aug 2017, 09:10
Forum: Pen Computers
Topic: Upgrade SSD of MSP 16”
Replies: 3
Views: 3258

Upgrade SSD of MSP 16”

I love my MSP 16” but he 512GB SSD is a bit limiting.

Has anyone attempted to upgrade it to larger capacity? I can’t find any tear down videos :(
by WMSPman
Wed 21. Dec 2016, 00:19
Forum: Pen Computers
Topic: "No Device Connected" to MSP
Replies: 9
Views: 18650

Re: "No Device Connected" to MSP

This is with the MSP connected to another computer, or standalone ? First case could be a connection problem. I didn't know that MSP can be connected to another computer without the (yet-to-be-released) Wacom link, can it? In second case I would try to go to Start Menu -> Wacom Tablet -> Wacom Tabl...

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