Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 11 matches

by RobArt
Fri 5. Oct 2018, 09:34
Forum: Pen Displays
Topic: Mojave changed my issues, but they are still there!
Replies: 1
Views: 383

Mojave changed my issues, but they are still there!

Hi all Not getting much luck from support. They keep asking me to try on another computer, like I have several computers sitting around. Anyway, the issues have been going on since January time. You can see them if you look at my subscriptions. The issues were, it randomly put up the settings screen...
by RobArt
Thu 4. Jan 2018, 06:12
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 0
Views: 979

Battery on ExpressKeys Remote

Hi For some time now, and I posted two other posts about it without reply, I have had this strange situation with my ExpressKeys remote. So when it happened today I thought I would take screenshots to show the error, and hope for a fix. Basically the remote becomes strangle random in it's actions, w...
by RobArt
Thu 21. Dec 2017, 09:23
Forum: Pen Displays
Topic: ExpressKeys low Battery issue continues
Replies: 0
Views: 609

ExpressKeys low Battery issue continues

Hi Apart from my other issue regarding the ExpressKeys pad, there has been another recent issue. I assume that it is when the battery is low (I say this as the battery indicator in my menu bar has two options when reading - 100% full or 87% full, neither are accurate I am sure as the 87% reads when ...
by RobArt
Mon 20. Nov 2017, 14:41
Forum: Pen Displays
Topic: On Screen Keyboard Shift doesn't work
Replies: 0
Views: 578

On Screen Keyboard Shift doesn't work

Hi Was trying out the on screen keyboard via my iMac today. I assume that the on screen keyboard on the Mac is the standard KeyBoard viewer and the not the transparent one I have seen on many video? Anyway, if you hold down the Shift to add capitals or special characters it doesn't recognise the inp...
by RobArt
Mon 20. Nov 2017, 05:38
Forum: Pen Displays
Topic: 27QHD: touch-zoom in Photoshop cc/2018
Replies: 10
Views: 3341

Re: 27QHD: touch-zoom in Photoshop cc/2018

Did you try version http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.24-1.dmg ? I installed those drivers and the Sync didn't work. Came up with this error. "There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall o...
by RobArt
Sun 19. Nov 2017, 15:55
Forum: Pen Displays
Topic: 27QHD: touch-zoom in Photoshop cc/2018
Replies: 10
Views: 3341

Re: 27QHD: touch-zoom in Photoshop cc/2018

wacom1 wrote:The previous 6.3.24 driver works with HighSierra and I would try that. Only the combination of HighSierra plus CC 2018 plus the 6.3.25 driver has the inch to zoom problem.


Hi,
I have High Sierra and Photoshop CC2017 with 6.3.25-2 of the drivers and I have the zooming issue.
by RobArt
Sun 19. Nov 2017, 10:22
Forum: Pen Displays
Topic: Touch Screen option jumps to main computer monitor.
Replies: 0
Views: 410

Touch Screen option jumps to main computer monitor.

Hi Things on the whole work fine on the Cintiq 27QHD Touch, and maybe it's me needing to get used to this and it's differences. However, for some reason, like now, when I turn on Touch options, using the lit icon on the Cintiq frame, it states it's on, but on the Cintiq it doesn't seem active. Howev...
by RobArt
Sun 19. Nov 2017, 10:18
Forum: Pen Displays
Topic: ExpressKeys low Battery issue
Replies: 0
Views: 546

ExpressKeys low Battery issue

Hi

Was working in photoshop and the ExpressKey notification popped up about it running out of battery, but at that moment it also initiated the opening of the Settings Screen and an onscreen panel.
Any solutions to these random quirks and bugs?
by RobArt
Sun 19. Nov 2017, 10:06
Forum: Pen Displays
Topic: How to get Power save to work!
Replies: 0
Views: 573

How to get Power save to work!

Hi

One thing I have noticed since starting to use my Cintiq 27QHD Touch is the screen power save option in the iMac doesn't work. Is there a way for the computer to know that both screens are not being used and get the system to put it in power save mode?

Thanks in advance.
by RobArt
Sun 19. Nov 2017, 10:03
Forum: Pen Displays
Topic: 27QHD: touch-zoom in Photoshop cc/2018
Replies: 10
Views: 3341

Re: 27QHD: touch-zoom in Photoshop cc/2018

The driver for HighSierra is version 6.3.25-2, not the previous version. There is a known issue with pinch zoom in Photoshop CC with this driver and are working on a fix. I have the same issue. Was a little disappointed as I bought the model for this feature, to use when I am painting and saw the v...

Go to advanced search