Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 24 matches

by RobArt
Tue 5. May 2020, 12:43
Forum: Pen Displays
Topic: Screen jumps and flickers!!
Replies: 9
Views: 1426

Re: Screen jumps and flickers!!

Hi

I believe I have found it #CAS-1452872-P7W3R4
by RobArt
Mon 4. May 2020, 15:48
Forum: Pen Displays
Topic: Screen jumps and flickers!!
Replies: 9
Views: 1426

Re: Screen jumps and flickers!!

Not that I am aware of.

The site just said that I had sent the message.

Rob
by RobArt
Thu 30. Apr 2020, 09:27
Forum: Pen Displays
Topic: Screen jumps and flickers!!
Replies: 9
Views: 1426

Re: Screen jumps and flickers!!

Hi again Is support on furlough? I wrote over a week ago and no reply. This issue is getting worse and worse. It can't be the pen sensor as it happens when I use my mouse on websites. The only commonality is when the GPU is warm/hot, and this is when it occurs. But it has been spiking at 79ºC for ov...
by RobArt
Wed 22. Apr 2020, 14:15
Forum: Pen Displays
Topic: Screen jumps and flickers!!
Replies: 9
Views: 1426

Re: Screen jumps and flickers!!

Hi

Thanks for the information. As I type, the issue is reoccurring and Photoshop is NOT open.
So Photoshop is not the issue, only!

Can there be any other issues that are screen relayed and not output?
Connectors, dust build up inside? Anything?
by RobArt
Mon 20. Apr 2020, 09:53
Forum: Pen Displays
Topic: Screen jumps and flickers!!
Replies: 9
Views: 1426

Screen jumps and flickers!!

Hi all Hoping a Wacom Tech can watch this video, or someone who may know what is going on. https://www.dropbox.com/s/6c9xtvpgweeep3r/IMG_0521.MOV?dl=0 For some months now, and it's slowly getting worse. My Cintiq has this very random spasm effect on the screen, where it flicks and glitches. I tried ...
by RobArt
Thu 12. Mar 2020, 09:06
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 13
Views: 3941

Re: Battery on ExpressKeys Remote

Whilst my Cintiq was under warranty I reported it several times on phone, email etc. Nothing ever seemed to get done. They kept asking if I can test on a second computer. Like I have a second iMac lying around to use for testing. The alternative was to send my Cintiq back at my expense to have it lo...
by RobArt
Thu 12. Mar 2020, 08:22
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 13
Views: 3941

Re: Battery on ExpressKeys Remote

Well, you can add. This version of the driver messes with calibration on initial boot, and I can't even click the "calibrate" button as it's greyed out!!!
I'm going back to the older version till you fix this!
by RobArt
Wed 11. Mar 2020, 07:45
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 13
Views: 3941

Re: Battery on ExpressKeys Remote

OK Updated drivers. This has created a real slow start up on Cintiq after screensaver or sleep kicks in. Also very slow/sluggish response on pen in Photoshop. But, main issue... It hasn't resolved the battery indicator issue. See here, which just happened. https://www.dropbox.com/s/9g6ocd5abbyu5g7/S...
by RobArt
Tue 10. Mar 2020, 10:54
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 13
Views: 3941

Re: Battery on ExpressKeys Remote

macOS Catalina (Latest)

Drivers 6.3.37-3
by RobArt
Mon 9. Mar 2020, 08:10
Forum: Pen Displays
Topic: Battery on ExpressKeys Remote
Replies: 13
Views: 3941

Re: Battery on ExpressKeys Remote

I would say no! Image This image is from my menu bar this morning. About 20 minutes before this moment the system notified my that the battery is running low.

Still an issue.

Go to advanced search