Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Search found 11 matches
- Fri 5. Oct 2018, 09:34
- Forum: Pen Displays
- Topic: Mojave changed my issues, but they are still there!
- Replies: 1
- Views: 298
Mojave changed my issues, but they are still there!
Hi all Not getting much luck from support. They keep asking me to try on another computer, like I have several computers sitting around. Anyway, the issues have been going on since January time. You can see them if you look at my subscriptions. The issues were, it randomly put up the settings screen...
- Thu 4. Jan 2018, 06:12
- Forum: Pen Displays
- Topic: Battery on ExpressKeys Remote
- Replies: 0
- Views: 854
Battery on ExpressKeys Remote
Hi For some time now, and I posted two other posts about it without reply, I have had this strange situation with my ExpressKeys remote. So when it happened today I thought I would take screenshots to show the error, and hope for a fix. Basically the remote becomes strangle random in it's actions, w...
- Thu 21. Dec 2017, 09:23
- Forum: Pen Displays
- Topic: ExpressKeys low Battery issue continues
- Replies: 0
- Views: 551
ExpressKeys low Battery issue continues
Hi Apart from my other issue regarding the ExpressKeys pad, there has been another recent issue. I assume that it is when the battery is low (I say this as the battery indicator in my menu bar has two options when reading - 100% full or 87% full, neither are accurate I am sure as the 87% reads when ...
- Mon 20. Nov 2017, 14:41
- Forum: Pen Displays
- Topic: On Screen Keyboard Shift doesn't work
- Replies: 0
- Views: 525
On Screen Keyboard Shift doesn't work
Hi Was trying out the on screen keyboard via my iMac today. I assume that the on screen keyboard on the Mac is the standard KeyBoard viewer and the not the transparent one I have seen on many video? Anyway, if you hold down the Shift to add capitals or special characters it doesn't recognise the inp...
- Mon 20. Nov 2017, 05:38
- Forum: Pen Displays
- Topic: 27QHD: touch-zoom in Photoshop cc/2018
- Replies: 10
- Views: 2987
Re: 27QHD: touch-zoom in Photoshop cc/2018
Did you try version http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.24-1.dmg ? I installed those drivers and the Sync didn't work. Came up with this error. "There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall o...
- Sun 19. Nov 2017, 15:55
- Forum: Pen Displays
- Topic: 27QHD: touch-zoom in Photoshop cc/2018
- Replies: 10
- Views: 2987
Re: 27QHD: touch-zoom in Photoshop cc/2018
wacom1 wrote:The previous 6.3.24 driver works with HighSierra and I would try that. Only the combination of HighSierra plus CC 2018 plus the 6.3.25 driver has the inch to zoom problem.
Hi,
I have High Sierra and Photoshop CC2017 with 6.3.25-2 of the drivers and I have the zooming issue.
- Sun 19. Nov 2017, 10:22
- Forum: Pen Displays
- Topic: Touch Screen option jumps to main computer monitor.
- Replies: 0
- Views: 371
Touch Screen option jumps to main computer monitor.
Hi Things on the whole work fine on the Cintiq 27QHD Touch, and maybe it's me needing to get used to this and it's differences. However, for some reason, like now, when I turn on Touch options, using the lit icon on the Cintiq frame, it states it's on, but on the Cintiq it doesn't seem active. Howev...
- Sun 19. Nov 2017, 10:18
- Forum: Pen Displays
- Topic: ExpressKeys low Battery issue
- Replies: 0
- Views: 487
ExpressKeys low Battery issue
Hi
Was working in photoshop and the ExpressKey notification popped up about it running out of battery, but at that moment it also initiated the opening of the Settings Screen and an onscreen panel.
Any solutions to these random quirks and bugs?
Was working in photoshop and the ExpressKey notification popped up about it running out of battery, but at that moment it also initiated the opening of the Settings Screen and an onscreen panel.
Any solutions to these random quirks and bugs?
- Sun 19. Nov 2017, 10:06
- Forum: Pen Displays
- Topic: How to get Power save to work!
- Replies: 0
- Views: 511
How to get Power save to work!
Hi
One thing I have noticed since starting to use my Cintiq 27QHD Touch is the screen power save option in the iMac doesn't work. Is there a way for the computer to know that both screens are not being used and get the system to put it in power save mode?
Thanks in advance.
One thing I have noticed since starting to use my Cintiq 27QHD Touch is the screen power save option in the iMac doesn't work. Is there a way for the computer to know that both screens are not being used and get the system to put it in power save mode?
Thanks in advance.
- Sun 19. Nov 2017, 10:03
- Forum: Pen Displays
- Topic: 27QHD: touch-zoom in Photoshop cc/2018
- Replies: 10
- Views: 2987
Re: 27QHD: touch-zoom in Photoshop cc/2018
The driver for HighSierra is version 6.3.25-2, not the previous version. There is a known issue with pinch zoom in Photoshop CC with this driver and are working on a fix. I have the same issue. Was a little disappointed as I bought the model for this feature, to use when I am painting and saw the v...