Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Mac OS 10.15 Catalina Beta:
https://www.wacom.com/en-us/support?guideId=015-916

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 17 matches

by PeterKelly
Mon 15. Jul 2019, 09:30
Forum: Pen Displays
Topic: Speed of touch ring
Replies: 1
Views: 29

Re: Speed of touch ring

Update: Having just updated the driver (previously on the one generation before), the zoom no longer works at all in Photoshop. Now if I'm touching the ring the tool does some very odd things i.e. 'Dodge' reverts to 'Burn', 'Clone' chooses origin point, etc. In other words, this driver is seriously ...
by PeterKelly
Mon 15. Jul 2019, 08:48
Forum: Pen Displays
Topic: Speed of touch ring
Replies: 1
Views: 29

Speed of touch ring

I've always had an issue regarding the speed of the touch ring within Photoshop (cintiq 27HD touch), so that, when used for resizing, the image will enlarge or reduce far too fast, sometimes continuing to alter for a time after my finger motion. The only solution was to use the screen touch setting,...
by PeterKelly
Tue 9. Apr 2019, 11:01
Forum: Pen Displays
Topic: Touch ring way too sensitive
Replies: 1
Views: 222

Touch ring way too sensitive

Only recently, the touch ring on a Cintiq 27 QHD Touch is behaving oddly in certain applications (mostly Photoshop). If I use it to zoom it is almost uncontrollable, regardless of the settings, moving way too fast and sometimes changing even when lifting my thumb. Bizarrely, in other applications, s...
by PeterKelly
Tue 11. Dec 2018, 09:45
Forum: Pen Displays
Topic: Express button toggle for windows ink?
Replies: 3
Views: 371

Re: Express button toggle for windows ink?

Erm, forgive me if I'm wrong, but does not the Microsoft Surface use the Wacom technology under licence? That makes your smart-alec reply even more ridiculous. As to what a user would, or would not, like to do regarding 'Windows Ink', that should be up to the user. All I know is that it is a really,...
by PeterKelly
Tue 11. Dec 2018, 09:34
Forum: Pen Displays
Topic: Adobe Illustrator settings reappearing
Replies: 6
Views: 476

Re: Adobe Illustrator settings reappearing

Clearly, there must be a 'file' created that stores this data, but Wacom resolutely refuses to indicate where it might be, or the process it involves. There must be a location, there must be a registry call, or equivalents, some process, but all we ever get is 'Remove, Reset, Reinstall, Old drivers....
by PeterKelly
Tue 11. Dec 2018, 09:29
Forum: Pen Displays
Topic: Cintiq Pro 24 "Low Battery" warning?
Replies: 4
Views: 696

Re: Cintiq Pro 24 "Low Battery" warning?

There you go again! I've just had a direct email form 'Support' and all you ever do is suggest 'Reset'. If not that, it is 'Reinstall', or 'Try older driver'. Do any of you even remotely know what you are doing? It's no wonder that you keep producing really annoying bugs and take so long to resolve ...
by PeterKelly
Sat 8. Dec 2018, 10:32
Forum: Pen Displays
Topic: Express button toggle for windows ink?
Replies: 3
Views: 371

Express button toggle for windows ink?

During recent discussion with support regarding some bizarre behaviour of express key settings I have been getting, I asked why the nonsense regarding the 'Windows Ink' issue still existed and was given the usual spiel about it being Microsoft's fault (I feel sure that Wacom could create code that w...
by PeterKelly
Sat 8. Dec 2018, 10:11
Forum: Pen Displays
Topic: Cintiq Pro 24 "Low Battery" warning?
Replies: 4
Views: 696

Re: Cintiq Pro 24 "Low Battery" warning?

I get the same with a 27QHDT, but my Express remote is permanently plugged in.

It is a little irritating and, as per usual, Wacom support don't seem remotely interested; hence no reply from them here.
Ah, well...
by PeterKelly
Fri 7. Dec 2018, 12:51
Forum: Pen Displays
Topic: Adobe Illustrator settings reappearing
Replies: 6
Views: 476

Adobe Illustrator settings reappearing

I use Illustrator occasionally (mainly work in Photoshop and Lightroom), but am happy with my general express key settings for the 27QHD touch. However, every time I open Illustrator it 'creates' its own presets in the Wacom settings. I've tried to delete them, but they keep returning. I realise tha...
by PeterKelly
Tue 6. Nov 2018, 12:49
Forum: Pen Displays
Topic: EK Remote not connecting
Replies: 5
Views: 7160

Re: EK Remote not connecting

Thank you, 'cgenmedia'!

I tried searching for this topic, but the search function would not let me as it said there were too many results!
I wasn't even aware of the remote reset button, so you have been a godsend!

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