Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 14 matches

by PeterKelly
Tue 11. Dec 2018, 09:45
Forum: Pen Displays
Topic: Express button toggle for windows ink?
Replies: 3
Views: 41

Re: Express button toggle for windows ink?

Erm, forgive me if I'm wrong, but does not the Microsoft Surface use the Wacom technology under licence? That makes your smart-alec reply even more ridiculous. As to what a user would, or would not, like to do regarding 'Windows Ink', that should be up to the user. All I know is that it is a really,...
by PeterKelly
Tue 11. Dec 2018, 09:34
Forum: Pen Displays
Topic: Adobe Illustrator settings reappearing
Replies: 5
Views: 31

Re: Adobe Illustrator settings reappearing

Clearly, there must be a 'file' created that stores this data, but Wacom resolutely refuses to indicate where it might be, or the process it involves. There must be a location, there must be a registry call, or equivalents, some process, but all we ever get is 'Remove, Reset, Reinstall, Old drivers....
by PeterKelly
Tue 11. Dec 2018, 09:29
Forum: Pen Displays
Topic: Cintiq Pro 24 "Low Battery" warning?
Replies: 4
Views: 113

Re: Cintiq Pro 24 "Low Battery" warning?

There you go again! I've just had a direct email form 'Support' and all you ever do is suggest 'Reset'. If not that, it is 'Reinstall', or 'Try older driver'. Do any of you even remotely know what you are doing? It's no wonder that you keep producing really annoying bugs and take so long to resolve ...
by PeterKelly
Sat 8. Dec 2018, 10:32
Forum: Pen Displays
Topic: Express button toggle for windows ink?
Replies: 3
Views: 41

Express button toggle for windows ink?

During recent discussion with support regarding some bizarre behaviour of express key settings I have been getting, I asked why the nonsense regarding the 'Windows Ink' issue still existed and was given the usual spiel about it being Microsoft's fault (I feel sure that Wacom could create code that w...
by PeterKelly
Sat 8. Dec 2018, 10:11
Forum: Pen Displays
Topic: Cintiq Pro 24 "Low Battery" warning?
Replies: 4
Views: 113

Re: Cintiq Pro 24 "Low Battery" warning?

I get the same with a 27QHDT, but my Express remote is permanently plugged in.

It is a little irritating and, as per usual, Wacom support don't seem remotely interested; hence no reply from them here.
Ah, well...
by PeterKelly
Fri 7. Dec 2018, 12:51
Forum: Pen Displays
Topic: Adobe Illustrator settings reappearing
Replies: 5
Views: 31

Adobe Illustrator settings reappearing

I use Illustrator occasionally (mainly work in Photoshop and Lightroom), but am happy with my general express key settings for the 27QHD touch. However, every time I open Illustrator it 'creates' its own presets in the Wacom settings. I've tried to delete them, but they keep returning. I realise tha...
by PeterKelly
Tue 6. Nov 2018, 12:49
Forum: Pen Displays
Topic: EK Remote not connecting
Replies: 5
Views: 4642

Re: EK Remote not connecting

Thank you, 'cgenmedia'!

I tried searching for this topic, but the search function would not let me as it said there were too many results!
I wasn't even aware of the remote reset button, so you have been a godsend!
by PeterKelly
Tue 6. Nov 2018, 12:43
Forum: Pen Displays
Topic: EK Remote not connecting
Replies: 5
Views: 4642

Expess Key Remote not recognised

My remote suddenly stopped working and now no longer appears in any of the 'settings' menus. It is fully charged and the lights all work as expected, but I can't get any response. I've tried uninstalling and reinstalling various drivers, but nothing has succeeded yet. Is there something I can do to ...
by PeterKelly
Fri 12. Oct 2018, 09:39
Forum: Pen Displays
Topic: 27QHD Touch unbelievably slow
Replies: 2
Views: 166

Re: 27QHD Touch unbelievably slow

Sadly, your reply is typical of Wacom: blame it on everything else and repeat hackneyed guesses. Windows is fully up to date, the driver is the very latest, I'm well aware of the 'Windows Ink' nonsense that you haven't addressed for years, and I am using the display port (as well as trying all the o...
by PeterKelly
Thu 11. Oct 2018, 14:26
Forum: Pen Displays
Topic: 27QHD Touch unbelievably slow
Replies: 2
Views: 166

27QHD Touch unbelievably slow

I had just acquired a second hand (although perfect condition except for a missing panel screw!) 27QHD touch and swapped it for the 24HD that I have been using. However, it has proved to be useless. I mainly use Lightroom and Photoshop, but when I try to use the slider controls in Lightroom it takes...

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