Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-6) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 8 matches

by PeterKelly
Tue 6. Nov 2018, 12:49
Forum: Pen Displays
Topic: EK Remote not connecting
Replies: 5
Views: 4276

Re: EK Remote not connecting

Thank you, 'cgenmedia'!

I tried searching for this topic, but the search function would not let me as it said there were too many results!
I wasn't even aware of the remote reset button, so you have been a godsend!
by PeterKelly
Tue 6. Nov 2018, 12:43
Forum: Pen Displays
Topic: EK Remote not connecting
Replies: 5
Views: 4276

Expess Key Remote not recognised

My remote suddenly stopped working and now no longer appears in any of the 'settings' menus. It is fully charged and the lights all work as expected, but I can't get any response. I've tried uninstalling and reinstalling various drivers, but nothing has succeeded yet. Is there something I can do to ...
by PeterKelly
Fri 12. Oct 2018, 09:39
Forum: Pen Displays
Topic: 27QHD Touch unbelievably slow
Replies: 2
Views: 135

Re: 27QHD Touch unbelievably slow

Sadly, your reply is typical of Wacom: blame it on everything else and repeat hackneyed guesses. Windows is fully up to date, the driver is the very latest, I'm well aware of the 'Windows Ink' nonsense that you haven't addressed for years, and I am using the display port (as well as trying all the o...
by PeterKelly
Thu 11. Oct 2018, 14:26
Forum: Pen Displays
Topic: 27QHD Touch unbelievably slow
Replies: 2
Views: 135

27QHD Touch unbelievably slow

I had just acquired a second hand (although perfect condition except for a missing panel screw!) 27QHD touch and swapped it for the 24HD that I have been using. However, it has proved to be useless. I mainly use Lightroom and Photoshop, but when I try to use the slider controls in Lightroom it takes...
by PeterKelly
Mon 8. Oct 2018, 11:36
Forum: Pen Displays
Topic: Spare part: small crew
Replies: 1
Views: 109

Re: Spare part: small crew

Well I've just had a reply from Wacom Customer Service, which was as completely useless as always! I asked if they could provide a replacement, or tell me the specifications. They said they couldn't sell me one. That's it. No specifications, no suggestions. Nada. Zip. Completely bl**dy useless. If a...
by PeterKelly
Fri 5. Oct 2018, 18:39
Forum: Pen Displays
Topic: Spare part: small crew
Replies: 1
Views: 109

Spare part: small crew

I've been using a 24HD for several years and it's still fine, but I took the opportunity the other day of buying a 27QHD touch, which was second hand but in perfect condition (it looks like it was owned by a business and never used!). Unfortunately, the small screw that retains the cable cover on th...
by PeterKelly
Sun 22. Oct 2017, 16:50
Forum: Pen Displays
Topic: Wavy line USB issue
Replies: 3
Views: 1480

Re: Wavy line USB issue

Thanks for the help and it worked for a while. However, it seems that there has been some odd Windows update, as the USB listings in Device Manager have changed. Now the USB root that I reset is not displayed. There are a couple for the USB 3.0, but where previously there were a whole variety of USB...
by PeterKelly
Mon 25. Sep 2017, 11:00
Forum: Pen Displays
Topic: Wavy line USB issue
Replies: 3
Views: 1480

Wavy line USB issue

Cintiq 24HD Clearly, this is not a new issue as there have been many other posts, even in the previous version of the forum, so will Wacom please fix it???!!!?? As anyone who uses such tablets will almost certainly have experienced, when you first begin working the pen can draw perfectly straight li...

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