Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

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Search found 3 matches

by javiermrmn
Tue 16. Apr 2019, 17:46
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 39
Views: 30096

Re: Cintiq 27QHD - no display (black screen)

I had this issue a year ago. Sadly had to send it to repair, with a crazy extra shipping cost on top because of my location, but fast turn around of sending a new one. Nothing less expected for around 1000$ fee over a supposed issue plus the extra shipping.
and
IT
JUST
HAPPENED
AGAIN.
wtf
by javiermrmn
Fri 20. Oct 2017, 05:20
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 39
Views: 30096

Re: Cintiq 27QHD - no display (black screen)

How are we going to get our money back or how can we put an official complain for a faulty premium product being sold?
by javiermrmn
Mon 9. Oct 2017, 04:38
Forum: Pen Displays
Topic: Cintiq 27QHD - no display (black screen)
Replies: 39
Views: 30096

Re: Cintiq 27QHD - no display (black screen)

I just had the same problem. All is working but dislay is off. What kind of problem is this? The repair service is not giving answer and it looks like this is already a known problem, therefore there should be some option to get a clear answer and service. It takes a lot of effort and time to afford...

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