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Search found 20 matches

by dmeerpa
Sat 13. Apr 2019, 16:35
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

These issues have been reported and are being investigated. We have not been able to find the source yet. I have been able to replicate the issue to certain extent but trying a different cables seem to work often for many customers. I tried 3 Display port cables and 1 HDMI cable always the same iss...
by dmeerpa
Mon 25. Mar 2019, 18:09
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

I already reported in Mars 2018 this was a driver issue, because with an old Intel Iris driver driver v154014.4352 It was stable. Just after a reboot you got issues, so you needed to shutdown before restarting your PC. But after a windows or probably firmware update from the Wacom, this solution no ...
by dmeerpa
Sat 13. Oct 2018, 12:52
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

Okay, I see. I tried that, yet my computer doesn't recognize the HDMI port if DP is connected. The cable is new so it can't be the issue. Installing the old iris driver doesn't solve the problem either. Since the latest Wacom drivers and Wacom MSP BIOS update both solutions are broken. So it is f*c...
by dmeerpa
Sat 6. Oct 2018, 13:46
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

Since latest Wacom driver / Bios update I can't get my solution to work. Since you have both adapters DisplayPort and HDMI, connect both to you Wacom. Windows will then see 3 screens, your Wacom and 2 times your AOC monitor. Configure that the both AOC (that are 1 monitor in reality) are duplicated...
by dmeerpa
Thu 4. Oct 2018, 14:55
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: Mobile Studio 16 i7 blanks out several times with Display Port connection!

Hello guys! I bet this is an issue for many and I've already seen topics on it, yet none was able to help me out. I'm using a Mobile Studio Pro 16 i7 along with a second monitor via Display Port to USB-C. The second monitor I'm talking about is an AOC Monitor Q3279VWF. It runs smoothly, great quali...
by dmeerpa
Thu 4. Oct 2018, 14:49
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: Mobile Studio 16 i7 blanks out several times with Display Port connection!

Hello guys! I bet this is an issue for many and I've already seen topics on it, yet none was able to help me out. I'm using a Mobile Studio Pro 16 i7 along with a second monitor via Display Port to USB-C. The second monitor I'm talking about is an AOC Monitor Q3279VWF. It runs smoothly, great quali...
by dmeerpa
Wed 11. Jul 2018, 11:53
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

[quote="PrielHackim"]hello so my screen only getting worse . now the screen blank out without external monitor! my intel iris driver is: 24.20.100.6136 the black out with external screen is constant every couple of Sec. since i got this device i have got ton of problems with every thing po...
by dmeerpa
Tue 12. Jun 2018, 14:33
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

I understand that Wacom can not resolve an Intel Driver issue. But do not tell us that Wacom has not the status nor the power to put pressure on Intel to correct this. If a premium brand as Wacom, that is a reference in the graphical world could, puts in the press a bad comment on Intel, this would ...
by dmeerpa
Tue 12. Jun 2018, 14:30
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 96
Views: 33265

Re: MSP 16 with external monitor blanks out

Yes version driver 154014.4352 With that version, I do not see any difference whatever version I use as Nvidia driver. Today I'm using the latest one. But keep in mind, whenever the computer goes to sleep or suspend, or after a reboot the problem is back. You need to shut down and restart to elimina...
by dmeerpa
Tue 12. Jun 2018, 14:14
Forum: Pen Computers
Topic: USB-C Monitor
Replies: 2
Views: 525

Re: USB-C Monitor

All my tests and working work-around shows it is a Intel Iris driver problem, nothing to do with adapters or cables. So I would not be surprised that this issue would also be present with an USB-C monitor. In previous emails from Wacom support, they said that would be the solution, but they also bla...

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