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Search found 14 matches

by dmeerpa
Wed 11. Jul 2018, 11:53
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

[quote="PrielHackim"]hello so my screen only getting worse . now the screen blank out without external monitor! my intel iris driver is: 24.20.100.6136 the black out with external screen is constant every couple of Sec. since i got this device i have got ton of problems with every thing po...
by dmeerpa
Tue 12. Jun 2018, 14:33
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

I understand that Wacom can not resolve an Intel Driver issue. But do not tell us that Wacom has not the status nor the power to put pressure on Intel to correct this. If a premium brand as Wacom, that is a reference in the graphical world could, puts in the press a bad comment on Intel, this would ...
by dmeerpa
Tue 12. Jun 2018, 14:30
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

Yes version driver 154014.4352 With that version, I do not see any difference whatever version I use as Nvidia driver. Today I'm using the latest one. But keep in mind, whenever the computer goes to sleep or suspend, or after a reboot the problem is back. You need to shut down and restart to elimina...
by dmeerpa
Tue 12. Jun 2018, 14:14
Forum: Pen Computers
Topic: USB-C Monitor
Replies: 2
Views: 126

Re: USB-C Monitor

All my tests and working work-around shows it is a Intel Iris driver problem, nothing to do with adapters or cables. So I would not be surprised that this issue would also be present with an USB-C monitor. In previous emails from Wacom support, they said that would be the solution, but they also bla...
by dmeerpa
Tue 27. Mar 2018, 10:43
Forum: Pen Computers
Topic: MSP Main screen Blanks Out with external Monitor FIX
Replies: 2
Views: 578

Re: MSP Main screen Blanks Out with external Monitor FIX

hey im usinng UNITEK Adapter who sepport 4k60hz and using HDMI 2 Cable (60hz) to Dell Monitor Ultra Sharp u24 and Problam Fixed as far as I understand_ the Problem is the 60hz tanstmition- i think that means that it is Not Possible to USE any connection throw VGA/ DVI at all With out experience bla...
by dmeerpa
Tue 27. Mar 2018, 09:56
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

dmeerpa, it's strange, with this driver my msp is not allowing to turn my external monitor at all. Don't forget, this driver is the oldes one I found. Probably it is the first driver they had for our IRIS GPU. It is possible that there are bugs in this version that have been solved in newer release...
by dmeerpa
Sun 18. Mar 2018, 14:22
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

Ok think I got it solved. Yesterday I reset-ed the MSP16. But as soon as it was windows was re-installed (without internet connection), I did have again the black outs on regular base. So I went to the device manager, and removed the Intel Iris Graphics 550 device and its driver (was the one of feb ...
by dmeerpa
Sat 17. Mar 2018, 08:17
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

Please understand that the display is handled by the graphics card and driver and that is completely independant of the tablet driver. You can uninstall the tablet driver without affecting the display. - If you have an external monitor attached and it shows nothing or blanks out sometimes: check th...
by dmeerpa
Fri 16. Mar 2018, 20:12
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

Same Issue here MSP i7 16gb with a Samsung 32" 4K external monitor. I found a rock stable solution, but it has an impact on performance. I have a USB C to display port adapter (4k60hz) and another adapter from USB C to HDMI and 2 USB A 3.0 When using the USB C to display port adapter (4k60hz) a...
by dmeerpa
Sun 22. Oct 2017, 18:10
Forum: Pen Computers
Topic: MSP 16 with external monitor blanks out
Replies: 79
Views: 22030

Re: MSP 16 with external monitor blanks out

I fear this is a hardware issue. Got the same problem. Got the Wacom Mobilestudio Pro 16 i7 and a 32" 4K external monitor. I use a Club 3D (CAC-1507) to connect the external monitor with displayport 1.2. When using 4k resolution at 59 or 60Hz both internal and external screen black outs. Especi...

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