Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 2 matches

by Kanethy
Wed 25. Oct 2017, 11:16
Forum: Pen Displays
Topic: Cintiq 13HD Pen Is Not Working
Replies: 2
Views: 1320

Re: Cintiq 13HD Pen Is Not Working

Same problem here, the pen doesn't works aswell as any buttons, my tablet is not recognized but the screen appears correctly (same on other computers). I think it's an usb issue...
by Kanethy
Wed 25. Oct 2017, 11:05
Forum: Pen Displays
Topic: Cintiq Pro 13HD No Recognized by Laptop
Replies: 1
Views: 1086

Re: Cintiq Pro 13HD No Recognized by Laptop

Hi, I have the same issue, my computer doesn't recognize my tablet, the screen appears but pen touch and any buttons don't work. Tried everything, the issue should come from the usb connection, but I don't know what to do... help..

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