Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 9 matches

by Mixuel
Wed 26. Sep 2018, 07:36
Forum: Pen Displays
Topic: Cintiq pro 13 display toggle problem
Replies: 4
Views: 556

Re: Cintiq pro 13 display toggle problem

Installed latest driver today, and OS Mojave also.
For now, this seems to work. Hope it stays this way :)
by Mixuel
Tue 25. Sep 2018, 10:49
Forum: Pen Displays
Topic: Cintiq pro 13 display toggle problem
Replies: 4
Views: 556

Re: Cintiq pro 13 display toggle problem

I have two displays + cintiq pro 13.

Setup: macbook pro 15” with hub. One display with displayport, one with hdmi. Cintiq is not connected to the hub - straight on the mac usb-c ports.

And yes, I’m using cintiq a lot in tablet mode with photoshop cc, without its display.
by Mixuel
Sun 9. Sep 2018, 19:07
Forum: Pen Displays
Topic: Cintiq pro 13 display toggle problem
Replies: 4
Views: 556

Re: Cintiq pro 13 display toggle problem

Oh, and it is apparent on Photoshop CC 2018, forgot to mention.
by Mixuel
Fri 7. Sep 2018, 10:00
Forum: Pen Displays
Topic: Cintiq pro 13 display toggle problem
Replies: 4
Views: 556

Cintiq pro 13 display toggle problem

Can't toggle display - the cursor only jumps on the main screen. I have set display toggle to pen button and using Cintiq in tablet mode. OSX 10.13.6 Wacom driver 6.3.30-2 Other annoying thing is that the "touch on/off" button on Cintiq starts working only after some minutes after starting...
by Mixuel
Thu 9. Nov 2017, 20:41
Forum: Pen Displays
Topic: PC working with Cintiq pro 13
Replies: 5
Views: 1157

Re: PC working with Cintiq pro 13

Tried the cintiq with a macbook air 2015 (Sierra). Works fine. Time to buy a new machine.
by Mixuel
Wed 8. Nov 2017, 15:20
Forum: Pen Displays
Topic: PC working with Cintiq pro 13
Replies: 5
Views: 1157

Re: PC working with Cintiq pro 13

Still it would be nice to know if someone has had success connecting this with usb-c to a usb-c enabled mainboard in a win10 PC.
by Mixuel
Wed 8. Nov 2017, 15:19
Forum: Pen Displays
Topic: PC working with Cintiq pro 13
Replies: 5
Views: 1157

Re: PC working with Cintiq pro 13

The problem here is not in the cables or adapter, I presume, after testing it once again. Everything works fine if I boot the machine and start using the Cintiq. But if I do display toggle from the touch icon or close the lid on the MBP, then the "no signal" will be there sooner or later -...
by Mixuel
Tue 7. Nov 2017, 21:08
Forum: Pen Displays
Topic: PC working with Cintiq pro 13
Replies: 5
Views: 1157

Re: PC working with Cintiq pro 13

Ok, my unit is a refurbished Cintiq pro 13, so I guess Wacom should have checked it.
Might be the cable. Resolution is 1080p so it shouldn't be a problem as I normally
use a Eizo with slighly higher resolution with the same computer and same displayport.
by Mixuel
Tue 7. Nov 2017, 18:06
Forum: Pen Displays
Topic: PC working with Cintiq pro 13
Replies: 5
Views: 1157

PC working with Cintiq pro 13

I’m considering building a pc. My mbp 2012 won’t work well with cintiq pro 13.’No signal’ very often. Usually works after reboot but not stable... might be driver/high sierra related, who knows. So does anyone use cintiq pro with win10 without issues? What build you guys have? Seems like everyone ha...

Go to advanced search