Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 4 matches

by tienbu
Wed 20. Jun 2018, 07:51
Forum: Pen Computers
Topic: Reboots shutdowns and after sales
Replies: 0
Views: 857

Reboots shutdowns and after sales

Hi, I am writing here as I send a major complaint to customer care but I was completely ignored. My wacom mobile studio pro started doing random reboots and shutdowns. (Bought in September) I've been through 3 different customer care representatives. The first two made me go through a ton of instruc...
by tienbu
Sun 11. Mar 2018, 15:31
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 6
Views: 4129

Re: Mobile Studio 16 Turning off randomly

zippitt wrote:Was there a resolution to this problem, I am having the same issue with my new mobile studio pro 16.


Hi

The solution is to reset windows and reinstall everything. Now there is no issues.

Hope this works :)

Etienne
by tienbu
Thu 23. Nov 2017, 10:13
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 6
Views: 4129

Re: Mobile Studio 16 Turning off randomly

Hi Thanks for the reply.

I have no external monitor attached. This only happens on battery. While typing this it has already switched off 3 times while using just an external Bluetooth keyboard.

Thanks,
Etienne
by tienbu
Mon 20. Nov 2017, 14:35
Forum: Pen Computers
Topic: Mobile Studio 16 Turning off randomly
Replies: 6
Views: 4129

Mobile Studio 16 Turning off randomly

Hi, After the latest update my Mobile Studio 16" lost all the settings and started having a strange issue. While working on battery (still full) it switches off completely. This is happening randomly sometimes I am just browsing a site and it happens. I sent an email to customer care last week ...

Go to advanced search