Wacom Forum - Wacom Europe GmbH

Hi, I am writing here as I send a major complaint to customer care but I was completely ignored. My wacom mobile studio pro started doing random reboots and shutdowns. (Bought in September) I've been through 3 different customer care representatives. The first two made me go through a ton of instruc...

zippitt wrote:Was there a resolution to this problem, I am having the same issue with my new mobile studio pro 16.

Hi

The solution is to reset windows and reinstall everything. Now there is no issues.

Hope this works :)

Etienne

Hi Thanks for the reply.

I have no external monitor attached. This only happens on battery. While typing this it has already switched off 3 times while using just an external Bluetooth keyboard.

Thanks,
Etienne

Hi, After the latest update my Mobile Studio 16" lost all the settings and started having a strange issue. While working on battery (still full) it switches off completely. This is happening randomly sometimes I am just browsing a site and it happens. I sent an email to customer care last week ...