Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 8 matches

by DorBenDayan
Tue 18. Sep 2018, 17:30
Forum: Pen Computers
Topic: msp (cintiq mode) - touch on wrong monitor
Replies: 1
Views: 241

msp (cintiq mode) - touch on wrong monitor

my MSP13'' is working currently as a cintiq connected as a third monitor, duplicating my secondary screen. display toggle is working properly for the pen. meaning the cursor jumps between the screens when pressed "display toggle" is pressed. however, no matter which monitor the pen reacts ...
by DorBenDayan
Tue 18. Sep 2018, 06:09
Forum: Pen Computers
Topic: "no device connected" MSP + wacom link + win7 PC
Replies: 2
Views: 303

Re: "no device connected" MSP + wacom link + win7 PC

running windows update did the trick.

thank you so much for the quick response! I can now spend my holiday drawing :)
by DorBenDayan
Sun 16. Sep 2018, 22:47
Forum: Pen Computers
Topic: "no device connected" MSP + wacom link + win7 PC
Replies: 2
Views: 303

"no device connected" MSP + wacom link + win7 PC

purchased a wacom link after a period of time using the MSP as stand alone. connected the MSP via the wacom link to my win7 PC using the supplied usb cable and a mini DP to DP which I purchased separately. the MSP now works as an extra monitor, but not as a pen-tablet. when connecting the MSP to my ...
by DorBenDayan
Sun 16. Sep 2018, 22:17
Forum: Pen Computers
Topic: is it safe to keep the MSP 13'' charging all the time?
Replies: 6
Views: 2095

Re: is it safe to keep the MSP 13'' charging all the time?

so is it safe now to keep my MSP connected to electricity 25\7 just like a normal PC?
by DorBenDayan
Wed 15. Aug 2018, 08:32
Forum: Pen Computers
Topic: is it safe to keep the MSP 13'' charging all the time?
Replies: 6
Views: 2095

is it safe to keep the MSP 13'' charging all the time?

is it safe to keep the cable connected to the device or should I unplug it whenever the battery is fully charged?

will constant charging wear out my battery or does electricity flows straight into the device once the battery is charged?
by DorBenDayan
Tue 28. Nov 2017, 17:50
Forum: Pen Computers
Topic: MSP13 - PS-CC18 - gestures don't work
Replies: 3
Views: 1937

Re: MSP13 - PS-CC18 - gestures don't work

hello. i followed the answer given to me by mail and reset windows to factory setting without removing my files.
this worked and my gestures are working now. note that i still haven't updated to the newest driver and am currently using the default 6.3.18-5
by DorBenDayan
Sat 25. Nov 2017, 16:44
Forum: Pen Computers
Topic: MSP13 - PS-CC18 - gestures don't work
Replies: 3
Views: 1937

Re: MSP13 - PS-CC18 - gestures don't work

another thing that is weird is that wacom's 3-4-5 finger gestures are working fine. and I can use one finger to navigate, though it will some times lock navigation to a horizontal or a vertical axis. also, sometimes when using one finger to navigate it will draw a line instead. more weird things, wi...
by DorBenDayan
Sat 25. Nov 2017, 06:29
Forum: Pen Computers
Topic: MSP13 - PS-CC18 - gestures don't work
Replies: 3
Views: 1937

MSP13 - PS-CC18 - gestures don't work

using MobileStudioPro13 with latest version of PS-CC18. everything was working perfectly yesterday, but today basic gestures such as pinch for zooming, and rotation, and also navigating the canvas with 2 fingers isn't working properly as it wont let me navigate diagonally. what's going on? tried ret...

Go to advanced search