Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 5 matches

by darius
Thu 21. Dec 2017, 01:14
Forum: Pen Tablets
Topic: Returned my Intuos, and got a new: Same problem. Now with video.
Replies: 7
Views: 1335

Re: Returned my Intuos, and got a new: Same problem. Now with video.

Hi! Are you using it with usb cable or wireless? My Intuos Pro is lagging when using on bluetooth, its working fine with cable attached. Have you tried other software? Photoshop or Pixelmator (has 30 days trial version)? And make sure you update wacom drivers!
by darius
Thu 21. Dec 2017, 00:31
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 16
Views: 9642

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Are we going to receive answer from Wacom this year?
by darius
Thu 7. Dec 2017, 16:36
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 16
Views: 9642

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Dear Wacom, please answer these questions about pth-660:

1) tablet conflicts with iMac BT keyboard and mouse and it cause cursor lag, so have to use it with usb cable attached. How to turn tablet off when not in use?
2) do corner marks have to be illuminated when device is on?

Thank you!
by darius
Tue 5. Dec 2017, 01:27
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 16
Views: 9642

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

No chance not having bluetooth (BT) devices near the computer, as long as your machine is iMac 27" 2017 (BT keyboard and BT mouse). Ok, Intous works fine with the usb cable attached. How to turn it off? Power button with the cable attached doesnt work. And what about those corner marks, do they...
by darius
Sun 26. Nov 2017, 22:19
Forum: Pen Tablets
Topic: Intous Pro 2017 (PTH-660) Bluetooth lag
Replies: 16
Views: 9642

Re: Intous Pro 2017 (PTH-660) Bluetooth lag

Mac os 10.12.6, wacom driver updated to 6.3.25-2, wifi off, bluetooth rssi from -49 to -42 dBm - noticeable lag. With usb cable works fine. Any solution? And one more thing: does the corner marks suppose to be lit? Now just touch ring led is on.

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