Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
November 2018: New driver released for Mac (Driver 6.3.31-5) with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 7 matches

by freedomeagle
Wed 14. Nov 2018, 12:42
Forum: Pen Displays
Topic: Grip Pen vs Pro Pen 2
Replies: 0
Views: 3

Grip Pen vs Pro Pen 2

I've owned various Cintiqs - the 15X, 18SX, 12WX, 21UX, 22HD, 13HD and Pro 16 and they've all felt slightly different to draw on. I didn't realise until I used the Grip Pen from my 21UX on the 13HD (which came with the original Pro Pen), that this was as much to do with the pen as the tablet. I coul...
by freedomeagle
Sun 16. Sep 2018, 10:00
Forum: Pen Displays
Topic: a resolution to my resolution issue?
Replies: 1
Views: 101

Re: a resolution to my resolution issue?

In theory your 17" 2011 Macbook can drive a higher resolution than that. Are you mirroring the main screen? You need to run the Cintiq as an extended desktop, not a mirror of the main screen. According to Everymac your graphics card should support 2560x1600. "2nd Max. Resolution: 2560x1600...
by freedomeagle
Fri 10. Aug 2018, 18:37
Forum: Pen Displays
Topic: Connecting a Cintiq Pro 16 to a PC
Replies: 1
Views: 226

Re: Connecting a Cintiq Pro 16 to a PC

You need an adaptor or cable to connect the mini Displayport on the Wacom Link to the DVI port on your Quadro 600. There are different kinds of DVI (mini DVI, DVI-I, DVI-D, DVI-A) and I'm not sure which you have (there are a few different Quadro 600s) so I don't want to suggest a specific one - chec...
by freedomeagle
Thu 14. Dec 2017, 17:27
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 1639

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

I want to add that the issue has seemingly vanished for me, so I am putting it down to USB weirdness and crossing my fingers.
by freedomeagle
Thu 14. Dec 2017, 17:10
Forum: Pen Displays
Topic: buying a Cintiq Pro 16
Replies: 1
Views: 336

Re: buying a Cintiq Pro 16

1 & 2 are fixed as of the latest firmware upgrade, I don't have an issue with 3 on the Mac, I don't think 4 will ever be solved so get used to the great sound of whirring.
by freedomeagle
Thu 30. Nov 2017, 12:31
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 1639

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Restarting the driver has no effect, but it just happened again, and putting the Mac to sleep and waking it - even very quickly - will force the tablet to work again, restoring function to the pen and the surface buttons. I hope this helps.
by freedomeagle
Wed 29. Nov 2017, 17:30
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 1639

Cintiq Pro 16 Video Firmware Update Nov 29th

There's a new video firmware update for the Pro 16 in Wacom Desktop Center as of today, I installed it thinking it would fix the red tint problem, but now I lose pen input after about half an hour of use, and while turning the Cintiq on and off will restore it for a short time, it is now essentially...

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