Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

Wacom Drivers:
Latest driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Search found 9 matches

by freedomeagle
Mon 19. Nov 2018, 18:13
Forum: Pen Displays
Topic: Really Need an advice for cintiq pro 16 (Mac user)
Replies: 4
Views: 416

Re: Really Need an advice for cintiq pro 16 (Mac user)

In answer to your other questions: The line issue has been fixed. The fan noise is only noticeable in a quiet room. It isn't very noisy. The tablet doesn't get too hot. In summer, all Cintiqs are a little less comfortable to use. I have a small desk fan that I point over the surface of the tablet in...
by freedomeagle
Fri 16. Nov 2018, 13:51
Forum: Pen Displays
Topic: Grip Pen vs Pro Pen 2
Replies: 6
Views: 754

Re: Grip Pen vs Pro Pen 2

Thanks. It may seem like a small point but a lot of pro users, especially comic artists, use the portable tablets for off-site work, around conventions, or when travelling and when inking feels so different between devices, it makes producing consistent work really difficult and frustrating.
by freedomeagle
Wed 14. Nov 2018, 12:42
Forum: Pen Displays
Topic: Grip Pen vs Pro Pen 2
Replies: 6
Views: 754

Grip Pen vs Pro Pen 2

I've owned various Cintiqs - the 15X, 18SX, 12WX, 21UX, 22HD, 13HD and Pro 16 and they've all felt slightly different to draw on. I didn't realise until I used the Grip Pen from my 21UX on the 13HD (which came with the original Pro Pen), that this was as much to do with the pen as the tablet. I coul...
by freedomeagle
Sun 16. Sep 2018, 10:00
Forum: Pen Displays
Topic: a resolution to my resolution issue?
Replies: 1
Views: 298

Re: a resolution to my resolution issue?

In theory your 17" 2011 Macbook can drive a higher resolution than that. Are you mirroring the main screen? You need to run the Cintiq as an extended desktop, not a mirror of the main screen. According to Everymac your graphics card should support 2560x1600. "2nd Max. Resolution: 2560x1600...
by freedomeagle
Fri 10. Aug 2018, 18:37
Forum: Pen Displays
Topic: Connecting a Cintiq Pro 16 to a PC
Replies: 1
Views: 411

Re: Connecting a Cintiq Pro 16 to a PC

You need an adaptor or cable to connect the mini Displayport on the Wacom Link to the DVI port on your Quadro 600. There are different kinds of DVI (mini DVI, DVI-I, DVI-D, DVI-A) and I'm not sure which you have (there are a few different Quadro 600s) so I don't want to suggest a specific one - chec...
by freedomeagle
Thu 14. Dec 2017, 17:27
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 2386

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

I want to add that the issue has seemingly vanished for me, so I am putting it down to USB weirdness and crossing my fingers.
by freedomeagle
Thu 14. Dec 2017, 17:10
Forum: Pen Displays
Topic: buying a Cintiq Pro 16
Replies: 1
Views: 501

Re: buying a Cintiq Pro 16

1 & 2 are fixed as of the latest firmware upgrade, I don't have an issue with 3 on the Mac, I don't think 4 will ever be solved so get used to the great sound of whirring.
by freedomeagle
Thu 30. Nov 2017, 12:31
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 2386

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

Restarting the driver has no effect, but it just happened again, and putting the Mac to sleep and waking it - even very quickly - will force the tablet to work again, restoring function to the pen and the surface buttons. I hope this helps.
by freedomeagle
Wed 29. Nov 2017, 17:30
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 2386

Cintiq Pro 16 Video Firmware Update Nov 29th

There's a new video firmware update for the Pro 16 in Wacom Desktop Center as of today, I installed it thinking it would fix the red tint problem, but now I lose pen input after about half an hour of use, and while turning the Cintiq on and off will restore it for a short time, it is now essentially...

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