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If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 16 matches

by timecore
Sat 14. Jul 2018, 08:52
Forum: Pen Computers
Topic: eGPU
Replies: 0
Views: 637

eGPU

Hi, I would like to know if you can connect an eGPU to the Mobile Studio Pro 16.
Are usb-c ports also Thunderbolt?
Thanks !
by timecore
Sat 7. Apr 2018, 06:52
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 3160

Re: Pen only drags canvas in PS (MSP)

I have the same problem too !
by timecore
Sat 10. Feb 2018, 09:18
Forum: Pen Computers
Topic: wacom stand
Replies: 24
Views: 8250

Re: wacom stand

This is Wacom Italy's answer: Il prezzo del Wacom Stand per la MobileStudio Pro (ACK627K) è $99 in US e €99 in Europa. Al momento è presente una promozione nelle vendite negli Stati Uniti che ne riduce il prezzo d'acquisto. Siamo consapevoli della differenza di prezzo tra le differenti regioni di v...
by timecore
Thu 25. Jan 2018, 20:07
Forum: Pen Computers
Topic: Companion 2 scaling issues
Replies: 3
Views: 1221

Re: Companion 2 scaling issues

I've recently purchased a Companion 2 which has been reset with Windows 10. When I select the text scaling to be anything other than the recommended 200% (ideally 125-150%) there are glitches with empty dialogue boxes or tool hints. When working in Sketchbook Pro (desktop version) strokes do not ap...
by timecore
Tue 23. Jan 2018, 13:23
Forum: Pen Computers
Topic: wacom stand
Replies: 24
Views: 8250

Re: wacom stand

In Europe it costs 102.42 € and in the United States 49.95 Dollars. How about offering the same discount to us too? EU: https://eu-store.wacom.com/Catalog/Accessories/Stands-fr/wacom-stand-for-mobilestudio-pro#/undefined1 US: https://us-store.wacom.com/Catalog/Accessories/Stands/wacom-stand#/undefin...
by timecore
Sun 7. Jan 2018, 12:59
Forum: Pen Computers
Topic: wacom stand
Replies: 24
Views: 8250

Re: wacom stand

... So you know something about the Mobilestudio stand ? It seems to me that several months have passed and many false answers from Wacom on the official version ! If it ever will be released, we hope that for the already owners of Mobilestudio, there is an excellent discount. On such a product, it ...
by timecore
Wed 20. Dec 2017, 07:03
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 9889

Re: Your device is not connected your computer

Please do not post sensitive links to firmware updates on the forum. Anyone with a problem after the update should please contact Wacom support. There is a very small percentage (less than 1%) where the update fails and in such cases we want to find out what happened - perhaps power interruption, c...
by timecore
Mon 18. Dec 2017, 19:58
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 9889

Re: Your device is not connected your computer

http://link.wacom.com/wdc/update.xml Find your device there. For ex. MSP 13 - is: <name type="string">Cintiq W1320</name> Line - <drivermin type="string">6.3.18-3</drivermin> - is about minimum driver version - its 6.3.18-3. Line - <firmware_pen type="map"> - its all a...
by timecore
Mon 18. Dec 2017, 08:32
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 9889

Re: Your device is not connected your computer

Today i finaly fixed my tablet. It was easy to do but not so easy to understand what to do. I get my problem after update pen firmware. After restart Wacom Desktop Center lost my table: No device connected so it was unable to reinstall firmware. Support Center send me instruction: How to reinstall ...
by timecore
Sun 17. Dec 2017, 09:29
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 9889

Re: Your device is not connected your computer

yesterday I received the new Mobilestudio replaced by Amazon. I performed the firmware update and finally succeeded ! From my point of view, the firmware update procedure must be safer. It must be done when the computer is started, in the bios phase and not in Windows. In the operating system there ...

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