New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 6 matches

by timecore
Mon 4. Dec 2017, 17:24
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 9
Views: 384

Re: Your device is not connected your computer

The Italian call center advised me to pack and return the product to Amazon! this because it would have taken too long to find a solution and I would have risked not being able to replace it. it seems strange to me that none of the Wacom technicians have encountered this problem after updating the d...
by timecore
Mon 4. Dec 2017, 09:51
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 9
Views: 384

Re: Your device is not connected your computer

it's definitely a problem with Firmware or drivers. Many users, like me, have found it after the update.
Did you notice Wacom? Thus the system is unusable!
by timecore
Sun 3. Dec 2017, 16:14
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 9
Views: 384

Re: Your device is not connected your computer

sorry if I had not specified the model. when I try to access the "wacom tablet properties", this window appears: "your device is not connected". and of course the pen does not work. Drivers and firmware are updated, and also Windows 10 is updated to the latest version. The MSP I ...
by timecore
Sun 3. Dec 2017, 16:02
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 9
Views: 384

Re: Your device is not connected your computer

I'm using a Mobilestudio Pro 16 I can not connect it to a PC via usb.
by timecore
Sun 3. Dec 2017, 07:33
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 3457

Re: mobilestudio 13: no device connected

I also have the same problem on MSP 16. I tried reinstalling the drivers but it does not work. How to reset the device to factory defaults? I bought it from 2 days and at the first start everything worked correctly. once updated the drivers no longer worked. possible that there is no solution for su...
by timecore
Sat 2. Dec 2017, 09:29
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 9
Views: 384

Your device is not connected your computer

I can not in any way make the tablet work. When I log in to "wacom tablet properties" this message appears: "Your device is not plugged in, try using a differnt port." I am using 6.3.25-5 drivers and the firmware is updated. Also Windows 10 is updated with all the updates. Can yo...

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