Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 16 matches

by timecore
Sat 14. Jul 2018, 08:52
Forum: Pen Computers
Topic: eGPU
Replies: 0
Views: 465

eGPU

Hi, I would like to know if you can connect an eGPU to the Mobile Studio Pro 16.
Are usb-c ports also Thunderbolt?
Thanks !
by timecore
Sat 7. Apr 2018, 06:52
Forum: Pen Computers
Topic: Pen only drags canvas in PS (MSP)
Replies: 10
Views: 2623

Re: Pen only drags canvas in PS (MSP)

I have the same problem too !
by timecore
Sat 10. Feb 2018, 09:18
Forum: Pen Computers
Topic: wacom stand
Replies: 24
Views: 6890

Re: wacom stand

This is Wacom Italy's answer: Il prezzo del Wacom Stand per la MobileStudio Pro (ACK627K) è $99 in US e €99 in Europa. Al momento è presente una promozione nelle vendite negli Stati Uniti che ne riduce il prezzo d'acquisto. Siamo consapevoli della differenza di prezzo tra le differenti regioni di v...
by timecore
Thu 25. Jan 2018, 20:07
Forum: Pen Computers
Topic: Companion 2 scaling issues
Replies: 3
Views: 959

Re: Companion 2 scaling issues

I've recently purchased a Companion 2 which has been reset with Windows 10. When I select the text scaling to be anything other than the recommended 200% (ideally 125-150%) there are glitches with empty dialogue boxes or tool hints. When working in Sketchbook Pro (desktop version) strokes do not ap...
by timecore
Tue 23. Jan 2018, 13:23
Forum: Pen Computers
Topic: wacom stand
Replies: 24
Views: 6890

Re: wacom stand

In Europe it costs 102.42 € and in the United States 49.95 Dollars. How about offering the same discount to us too? EU: https://eu-store.wacom.com/Catalog/Accessories/Stands-fr/wacom-stand-for-mobilestudio-pro#/undefined1 US: https://us-store.wacom.com/Catalog/Accessories/Stands/wacom-stand#/undefin...
by timecore
Sun 7. Jan 2018, 12:59
Forum: Pen Computers
Topic: wacom stand
Replies: 24
Views: 6890

Re: wacom stand

... So you know something about the Mobilestudio stand ? It seems to me that several months have passed and many false answers from Wacom on the official version ! If it ever will be released, we hope that for the already owners of Mobilestudio, there is an excellent discount. On such a product, it ...
by timecore
Wed 20. Dec 2017, 07:03
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 7117

Re: Your device is not connected your computer

Please do not post sensitive links to firmware updates on the forum. Anyone with a problem after the update should please contact Wacom support. There is a very small percentage (less than 1%) where the update fails and in such cases we want to find out what happened - perhaps power interruption, c...
by timecore
Mon 18. Dec 2017, 19:58
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 7117

Re: Your device is not connected your computer

http://link.wacom.com/wdc/update.xml Find your device there. For ex. MSP 13 - is: <name type="string">Cintiq W1320</name> Line - <drivermin type="string">6.3.18-3</drivermin> - is about minimum driver version - its 6.3.18-3. Line - <firmware_pen type="map"> - its all a...
by timecore
Mon 18. Dec 2017, 08:32
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 7117

Re: Your device is not connected your computer

Today i finaly fixed my tablet. It was easy to do but not so easy to understand what to do. I get my problem after update pen firmware. After restart Wacom Desktop Center lost my table: No device connected so it was unable to reinstall firmware. Support Center send me instruction: How to reinstall ...
by timecore
Sun 17. Dec 2017, 09:29
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 7117

Re: Your device is not connected your computer

yesterday I received the new Mobilestudio replaced by Amazon. I performed the firmware update and finally succeeded ! From my point of view, the firmware update procedure must be safer. It must be done when the computer is started, in the bios phase and not in Windows. In the operating system there ...

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