Wacom Drivers
NEW drivers 6.3.27-2 posted for Mac and Win with many fixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Search found 11 matches

by timecore
Sun 7. Jan 2018, 12:59
Forum: Pen Computers
Topic: wacom stand
Replies: 9
Views: 1523

Re: wacom stand

... So you know something about the Mobilestudio stand ? It seems to me that several months have passed and many false answers from Wacom on the official version ! If it ever will be released, we hope that for the already owners of Mobilestudio, there is an excellent discount. On such a product, it ...
by timecore
Wed 20. Dec 2017, 07:03
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

Please do not post sensitive links to firmware updates on the forum. Anyone with a problem after the update should please contact Wacom support. There is a very small percentage (less than 1%) where the update fails and in such cases we want to find out what happened - perhaps power interruption, c...
by timecore
Mon 18. Dec 2017, 19:58
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

http://link.wacom.com/wdc/update.xml Find your device there. For ex. MSP 13 - is: <name type="string">Cintiq W1320</name> Line - <drivermin type="string">6.3.18-3</drivermin> - is about minimum driver version - its 6.3.18-3. Line - <firmware_pen type="map"> - its all a...
by timecore
Mon 18. Dec 2017, 08:32
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

Today i finaly fixed my tablet. It was easy to do but not so easy to understand what to do. I get my problem after update pen firmware. After restart Wacom Desktop Center lost my table: No device connected so it was unable to reinstall firmware. Support Center send me instruction: How to reinstall ...
by timecore
Sun 17. Dec 2017, 09:29
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

yesterday I received the new Mobilestudio replaced by Amazon. I performed the firmware update and finally succeeded ! From my point of view, the firmware update procedure must be safer. It must be done when the computer is started, in the bios phase and not in Windows. In the operating system there ...
by timecore
Mon 4. Dec 2017, 17:24
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

The Italian call center advised me to pack and return the product to Amazon! this because it would have taken too long to find a solution and I would have risked not being able to replace it. it seems strange to me that none of the Wacom technicians have encountered this problem after updating the d...
by timecore
Mon 4. Dec 2017, 09:51
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

it's definitely a problem with Firmware or drivers. Many users, like me, have found it after the update.
Did you notice Wacom? Thus the system is unusable!
by timecore
Sun 3. Dec 2017, 16:14
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

sorry if I had not specified the model. when I try to access the "wacom tablet properties", this window appears: "your device is not connected". and of course the pen does not work. Drivers and firmware are updated, and also Windows 10 is updated to the latest version. The MSP I ...
by timecore
Sun 3. Dec 2017, 16:02
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 694

Re: Your device is not connected your computer

I'm using a Mobilestudio Pro 16 I can not connect it to a PC via usb.
by timecore
Sun 3. Dec 2017, 07:33
Forum: Pen Computers
Topic: mobilestudio 13: no device connected
Replies: 12
Views: 4055

Re: mobilestudio 13: no device connected

I also have the same problem on MSP 16. I tried reinstalling the drivers but it does not work. How to reset the device to factory defaults? I bought it from 2 days and at the first start everything worked correctly. once updated the drivers no longer worked. possible that there is no solution for su...

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