Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Search found 3 matches

by delali
Mon 4. Dec 2017, 16:43
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 7150

Re: Your device is not connected your computer

it's definitely a problem with Firmware or drivers. Many users, like me, have found it after the update. Did you notice Wacom? Thus the system is unusable! mate your better off giving em a call, forum is shit takes forever to get a reply from these guys but took less than 5 min to get a link sent t...
by delali
Sun 3. Dec 2017, 19:49
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 9
Views: 2076

MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Hi i have been having problems with my new MSP 13 which i got on friday was working fine till i had to update and now pen doesn't work and in my devices tab its says its a Cintiq Pro 13, it even gives me the cintiq pro 13 setup wizard when i reinstall the drivers, i uninstalled and reinstalled the d...
by delali
Sun 3. Dec 2017, 16:34
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 7150

Re: Your device is not connected your computer

Hello im having the exact same problem since Friday when i got my msp 13, was working fine till i did updates, now pen doesn't work and "device is not connected", spent my whole Saturday trying to get this thing to work, reinstalled windows and the drivers about 10 times now, even tried th...

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