New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Search found 3 matches

by delali
Mon 4. Dec 2017, 16:43
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 11
Views: 404

Re: Your device is not connected your computer

it's definitely a problem with Firmware or drivers. Many users, like me, have found it after the update. Did you notice Wacom? Thus the system is unusable! mate your better off giving em a call, forum is shit takes forever to get a reply from these guys but took less than 5 min to get a link sent t...
by delali
Sun 3. Dec 2017, 19:49
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 8
Views: 350

MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Hi i have been having problems with my new MSP 13 which i got on friday was working fine till i had to update and now pen doesn't work and in my devices tab its says its a Cintiq Pro 13, it even gives me the cintiq pro 13 setup wizard when i reinstall the drivers, i uninstalled and reinstalled the d...
by delali
Sun 3. Dec 2017, 16:34
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 11
Views: 404

Re: Your device is not connected your computer

Hello im having the exact same problem since Friday when i got my msp 13, was working fine till i did updates, now pen doesn't work and "device is not connected", spent my whole Saturday trying to get this thing to work, reinstalled windows and the drivers about 10 times now, even tried th...

Go to advanced search