Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Search found 5 matches
- Tue 19. Jun 2018, 22:23
- Forum: Pen Displays
- Topic: Does USB-C cable need to be specific Wacom one
- Replies: 1
- Views: 545
Does USB-C cable need to be specific Wacom one
Hello, So I am really clumsy, and I tripped on my USB-C cable as I was getting up - the one that connects to the adaptor, and into the display port 1. I ran out to Best Buy to buy a replacement - I got a generic Type-C to Type-C cable (Brand: TOUGHTESTED), and when I plugged everything in, there was...
- Thu 12. Apr 2018, 11:50
- Forum: Pen Displays
- Topic: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode
- Replies: 11
- Views: 4387
Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode
This is happening to me now, too! There was a red tint for the longest time, which I actually got used to, and now it's suddenly waking up with a green tint.... irritating!
- Sun 10. Dec 2017, 19:19
- Forum: Pen Displays
- Topic: Wacom does not turned on
- Replies: 2
- Views: 1550
Re: Wacom does not turned on
I have had this same issue!! Nothing will fix it!! Hopefully costumer service can help out.
- Sun 10. Dec 2017, 19:17
- Forum: Pen Displays
- Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
- Replies: 6
- Views: 1968
Re: Cintiq Pro 16 Video Firmware Update Nov 29th
I tried installing the firmware update on my MacBook Pro, and the pen update worked, but the video one failed, and then the tablet turned off - can't get it to turn on again, but if I move the pen around, the cursor moves with it on only on my MacBook screen, and the Desktop Centre is still saying i...
- Sun 10. Dec 2017, 19:14
- Forum: Pen Tablets
- Topic: Wacom Cintiq Pro 16 Not working after firmware update
- Replies: 0
- Views: 489
Wacom Cintiq Pro 16 Not working after firmware update
Hello, Wacom Cintiq Pro 16" on a Macbook Pro with High Sierra OS This is a serious issue - I downloaded the latest firmware updates for the video and the pen today, and I got an error message during the video firmware update that said it failed. The tablet then turned off, and I cannot get it t...