Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Search found 5 matches

Go to advanced search

by vputinski
Tue 19. Jun 2018, 22:23
Forum: Pen Displays
Topic: Does USB-C cable need to be specific Wacom one
Replies: 1
Views: 691

Does USB-C cable need to be specific Wacom one

Hello, So I am really clumsy, and I tripped on my USB-C cable as I was getting up - the one that connects to the adaptor, and into the display port 1. I ran out to Best Buy to buy a replacement - I got a generic Type-C to Type-C cable (Brand: TOUGHTESTED), and when I plugged everything in, there was...
by vputinski
Thu 12. Apr 2018, 11:50
Forum: Pen Displays
Topic: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode
Replies: 11
Views: 4800

Re: Cintiq 27 QHD Touch - Windows 10 - Green color cast when waking up from sleep mode

This is happening to me now, too! There was a red tint for the longest time, which I actually got used to, and now it's suddenly waking up with a green tint.... irritating!
by vputinski
Sun 10. Dec 2017, 19:19
Forum: Pen Displays
Topic: Wacom does not turned on
Replies: 2
Views: 1706

Re: Wacom does not turned on

I have had this same issue!! Nothing will fix it!! Hopefully costumer service can help out.
by vputinski
Sun 10. Dec 2017, 19:17
Forum: Pen Displays
Topic: Cintiq Pro 16 Video Firmware Update Nov 29th
Replies: 6
Views: 2147

Re: Cintiq Pro 16 Video Firmware Update Nov 29th

I tried installing the firmware update on my MacBook Pro, and the pen update worked, but the video one failed, and then the tablet turned off - can't get it to turn on again, but if I move the pen around, the cursor moves with it on only on my MacBook screen, and the Desktop Centre is still saying i...
by vputinski
Sun 10. Dec 2017, 19:14
Forum: Pen Tablets
Topic: Wacom Cintiq Pro 16 Not working after firmware update
Replies: 0
Views: 519

Wacom Cintiq Pro 16 Not working after firmware update

Hello, Wacom Cintiq Pro 16" on a Macbook Pro with High Sierra OS This is a serious issue - I downloaded the latest firmware updates for the video and the pen today, and I got an error message during the video firmware update that said it failed. The tablet then turned off, and I cannot get it t...

Go to advanced search