Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 10 matches

by plasticv
Tue 28. Aug 2018, 19:06
Forum: Pen Computers
Topic: Lost my pen Holder
Replies: 2
Views: 296

Re: Lost my pen Holder

ok. maybe someone can make a photo in several views? top front left right? Please
by plasticv
Mon 27. Aug 2018, 19:53
Forum: Pen Computers
Topic: Lost my pen Holder
Replies: 2
Views: 296

Lost my pen Holder

Hi. So i was in travel and unf-ly lost my MSP 13 pen Holder.
Where i can buy it, or mayby someone have a 3D model to print it?
iam looking for this guy --- http://prntscr.com/knjji6
by plasticv
Wed 20. Dec 2017, 05:34
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 8574

Re: Your device is not connected your computer

i've contacted to the support center a week ago. And so what? Reinstall dirvers? As i said its not a every problem solution. But in my case - its works. Its takes 2 minute to fix it.
by plasticv
Mon 18. Dec 2017, 18:33
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 8574

Re: Your device is not connected your computer

http://link.wacom.com/wdc/update.xml Find your device there. For ex. MSP 13 - is: <name type="string">Cintiq W1320</name> Line - <drivermin type="string">6.3.18-3</drivermin> - is about minimum driver version - its 6.3.18-3. Line - <firmware_pen type="map"> - its all ab...
by plasticv
Sun 17. Dec 2017, 14:31
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 8574

Re: Your device is not connected your computer

Today i finaly fixed my tablet. It was easy to do but not so easy to understand what to do. I get my problem after update pen firmware. After restart Wacom Desktop Center lost my table: No device connected so it was unable to reinstall firmware. Support Center send me instruction: How to reinstall d...
by plasticv
Fri 15. Dec 2017, 06:59
Forum: Pen Computers
Topic: Your device is not connected your computer
Replies: 18
Views: 8574

Re: Your device is not connected your computer

it's definitely a problem with Firmware or drivers. Many users, like me, have found it after the update. Did you notice Wacom? Thus the system is unusable! mate your better off giving em a call, forum is shit takes forever to get a reply from these guys but took less than 5 min to get a link sent t...
by plasticv
Thu 14. Dec 2017, 19:34
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 9
Views: 2310

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

I have made a hard reset, totally reinstalled the system and the tablet drivers. And now when I am trying to launch Wacom desktop center - no device connected. And when I am trying to launch Wacom tablet properties it says "Your tablet is not connected to your computer". But in some apps l...
by plasticv
Thu 14. Dec 2017, 10:28
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 9
Views: 2310

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

how can i do this? VIA Email or maybe some link? Or Phone?
by plasticv
Wed 13. Dec 2017, 20:38
Forum: Pen Computers
Topic: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update
Replies: 9
Views: 2310

Re: MSP 13 thinks its a Cintiq Pro/Pen stopped working after update

Same problem here!!! Please Help me. It was very expensive presetn bu firt update broke it!!!

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