Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Search found 4 matches

by jonathany70
Fri 19. Jan 2018, 12:36
Forum: Smartpads
Topic: Connection could not be established
Replies: 4
Views: 3459

Re: Connection could not be established

This sounds like my issue I had (but after 1 year) - required a replacement device. Wacom support have heard of a few cases like this. I found contacting them via the Chat better than the phone. First get a CASE number , then an RMA number / email
by jonathany70
Fri 19. Jan 2018, 12:35
Forum: Smartpads
Topic: Resolution Folio Large vs. Spark
Replies: 1
Views: 2257

Re: Resolution Folio Large vs. Spark

can you be more specific? examples?
Since the data captures starts as vector, the resolution is a function of the actual export in the software
by jonathany70
Fri 19. Jan 2018, 12:33
Forum: Smartpads
Topic: Slate Bluetooth pairing can't be initiated
Replies: 2
Views: 1479

Re: Slate Bluetooth pairing can't be initiated

FYI I finally got a replacement device from Wacom (all be it a few issues with shipping etc)
by jonathany70
Thu 14. Dec 2017, 07:29
Forum: Smartpads
Topic: Slate Bluetooth pairing can't be initiated
Replies: 2
Views: 1479

Slate Bluetooth pairing can't be initiated

Hi, my Slate has been fine for a year, but today it won't sync with my phone. When I try to re-pair/register with Inkspace, I follow the steps: 1. Turn on the slate (steady green light shown) 2. In Inkspace, connect the device 3. Press and hold the button on the slate for about 6 seconds until the b...

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