Wacom Customer Support page: https://support.wacom.com/
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-4) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers
Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here
Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.
Search found 8 matches
- Thu 21. Dec 2017, 18:25
- Forum: Pen Tablets
- Topic: Returned my Intuos, and got a new: Same problem. Now with video.
- Replies: 7
- Views: 1545
Re: Returned my Intuos, and got a new: Same problem. Now with video.
I use it with USB cable :) I think I will end up buying painter - then Wacom works great with that program. It doesn't work with essentials, jumps and lags - and it came bundled with Essentials, that is just not OK.
- Tue 19. Dec 2017, 09:02
- Forum: Pen Tablets
- Topic: Returned my Intuos, and got a new: Same problem. Now with video.
- Replies: 7
- Views: 1545
Re: Returned my Intuos, and got a new: Same problem. Now with video.
Another strange thing: I can use my mouse in essentials with no problem, no jumping or lines that keeps going. It is only the pen that does this.
- Tue 19. Dec 2017, 08:57
- Forum: Pen Tablets
- Topic: Returned my Intuos, and got a new: Same problem. Now with video.
- Replies: 7
- Views: 1545
Re: Returned my Intuos, and got a new: Same problem. Now with video.
Just want to post an update: In my search for a solution I tried to download the trial version af Painter 2018. I had essentials 5 and Painter opened side by side. When painting in Essentials, the pen drags, jumps around ans doesn't stop drawing when I lift/ stop. In Painter - no problem at all! It ...
- Mon 18. Dec 2017, 18:07
- Forum: Pen Tablets
- Topic: Returned my Intuos, and got a new: Same problem. Now with video.
- Replies: 7
- Views: 1545
Returned my Intuos, and got a new: Same problem. Now with video.
Hi all, Today I returned my Intuos after talking with Wacom support - they said my troubles was due to a hardware problem. But my new Intuos is acting the exact same way. I don't know if I am just crazy unlucky, or if this is just how these works? Maybe I have too high hopes for precision? So, I rec...
- Mon 18. Dec 2017, 07:58
- Forum: Pen Tablets
- Topic: Intuos art problem with pen
- Replies: 5
- Views: 794
Re: Intuos art problem with pen
Thank you all!! I am VERY happy to hear that you think it is a pen problem, as I really want to love my Wacom :) I have replaced the nibs several times, and left it without nib for 24 hours too. It still does this. I have contacted Wacom and cross my fingers for a replacement; it is really expensive...
- Sun 17. Dec 2017, 15:09
- Forum: Pen Tablets
- Topic: Intuos art problem with pen
- Replies: 5
- Views: 794
Re: Intuos art problem with pen
Thanks! I just checked it; it is not noticing pressure unless I press it down. But I tested it by drawing a vertical line down the middle on the screen, and then drawing towards this line, lifting the pen when reaching the line. Most times the line kept going, beyond the paper actually. It does not ...
- Sat 16. Dec 2017, 16:44
- Forum: Pen Tablets
- Topic: Intuos art problem with pen
- Replies: 5
- Views: 794
Intuos art problem with pen
Hi, I just bought an Intuos art, but are having trouble with the pen. It is wildly inaccurate, and jumps around, and also lags. When I lift it from the pad, it keeps drawing. Sometimes it works fine for maybe 30-60 seconds, and then I just love it, but shortly after it lags and jumps around again. I...
- Fri 15. Dec 2017, 20:37
- Forum: Pen Tablets
- Topic: Brand new Intuos Art, pen keeps drawing and jumps around
- Replies: 0
- Views: 607
Brand new Intuos Art, pen keeps drawing and jumps around
Hi All, Really hoping to get some help: Today I bought an Intuos Art, and I have been playing with it all day. However, the pen keeps drawing when I remove it from the tablet. Also, I cannot control the pen, as it will freeze, and then suddenly jump to the other side of the screen. I have Googled th...